Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANGELICA DUQUE DAMASO

Fresno

Summary

To use all acquired skills in a manner that provides exceptional work and foster strong work ethic amongst all team members, use experience in Management, Coordination, Health Insurance, Document Control, etc. To quickly learn new tasks along with the team. Diligent, professional, strong work devotion, and flexible schedule makes me the perfect candidate for a variety of responsibilities.

Overview

8
8
years of professional experience

Work History

Deputy Document Control Manager

PGH Wong Engineering, Inc.
08.2022 - Current
  • Performed thorough quality checks on submitted documents, ensuring accuracy and consistency in formatting and content.
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
  • Monitored due dates and deadlines and worked to submit all correspondence accordingly.
  • Used Adobe Acrobat, E-Builder and SharePoint for document management and enhancements.
  • Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
  • Transmitted documents, organized revisions and tracked changes.
  • Reduced errors in documentation by conducting thorough quality checks and proofreading tasks prior to submission.
  • Ensured compliance with company policies and industry standards, maintaining meticulous attention to detail in all document-related tasks.
  • Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.

Teller

CITIBANK, NA
05.2021 - 07.2022


  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.

Beauty Advisor

ULTA BEAUTY INC.
02.2021 - 05.2021
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.

Health Insurance Representative

ENVOLVE PHARMACY SOLUTIONS
11.2020 - 02.2021


  • Confirmed client demographics, determined copay's and verified medical coverage.
  • Streamlined claim processing for faster resolution and increased client satisfaction.
  • Collaborated with healthcare providers to ensure accurate billing practices, reducing disputes and errors.
  • Managed high call volume while maintaining exceptional customer service standards, leading to positive feedback from clients.
  • Conducted thorough research on complex cases, ensuring accurate information was provided to policyholders and healthcare providers.
  • Assisted clients in understanding their coverage options, guiding them towards the most suitable plans for their needs.

Program Coordinator

CALIFORNIA STATE UNIVERSITY, FRESNO
03.2020 - 11.2020
  • Oversaw weekly digital literacy classes and other day-to-day activities
  • Directed, coordinated and administered intro technology programs.
  • Maintained scheduling and optimal quality standards to keep audiences informed or entertained.
  • Coordinated logistics for activities and events.
  • Organized outreach events to promote low income opportunities.

Call Center Lead

CALIFORNIA FRESNO STATE FOUNDATION
09.2019 - 02.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns.
  • Analyzed call center data to identify trends and opportunities for process improvement initiatives.
  • Responded to customer requests for products, services, and company information.
  • Recommended products to customers, thoroughly explaining details.

Cashier

BODEGA LATINA
03.2019 - 08.2019


  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.

Interim Manager

FARMER BOYS, LLC.
03.2017 - 03.2019
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.

Table Busser

RED CABOOSE CAFE
05.2016 - 10.2018
  • Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
  • Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
  • Enhanced dining experience with prompt removal of used dishes and ensuring a clean table environment.
  • Displayed strong multitasking abilities, handling multiple responsibilities simultaneously while remaining focused on priorities.

Education

SOME COLLEGE (NO DEGREE) - Business Management

Fresno City College
Fresno

High School Diploma -

Roosevelt High School
Fresno, CA
06.2018

Skills

  • Project Organization
  • Staff Oversight
  • Experience Report Writing
  • Currency Handling
  • Safe and Vault Operation
  • Data Entry Expertise
  • Account Services
  • Responsible and Ethical
  • Honest and Dependable
  • Detail-Oriented
  • Digital file organization
  • Multitasking efficiency
  • Adobe Acrobat Proficiency
  • Data accuracy
  • Quality Management
  • Critical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Deputy Document Control Manager

PGH Wong Engineering, Inc.
08.2022 - Current

Teller

CITIBANK, NA
05.2021 - 07.2022

Beauty Advisor

ULTA BEAUTY INC.
02.2021 - 05.2021

Health Insurance Representative

ENVOLVE PHARMACY SOLUTIONS
11.2020 - 02.2021

Program Coordinator

CALIFORNIA STATE UNIVERSITY, FRESNO
03.2020 - 11.2020

Call Center Lead

CALIFORNIA FRESNO STATE FOUNDATION
09.2019 - 02.2020

Cashier

BODEGA LATINA
03.2019 - 08.2019

Interim Manager

FARMER BOYS, LLC.
03.2017 - 03.2019

Table Busser

RED CABOOSE CAFE
05.2016 - 10.2018

SOME COLLEGE (NO DEGREE) - Business Management

Fresno City College

High School Diploma -

Roosevelt High School

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ANGELICA DUQUE DAMASO