Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelica Davis

Santa Clarita

Summary

Service-orientated professional with years of experience qualified for leadership and sales opportunities where strengths in customer service, operations, and problem solving will promote high level productivity and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Waitress

Cheesecake Factory
02.2024 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Production Assistant

Live Nation
10.2022 - Current
  • Assisted in production of over 35+ interviews, commercials and video shoots.
  • Served as the lead production assistant for Verizon x Suenos Music Festival In Chicago and Uber x Usher in Hollywood.
  • Supported team through all stages of production, including development, pre-production, and post-production.
  • Creating call sheets for production team and talent.
  • Negotiated COI contracts with vendors.
  • Managed the daily operations of the Live Nation creative office
  • Create expense reports on excel & google sheets for executive producer & producer
  • Managing production rentals by picking up, keeping inventory and dropping off items in its original condition.
  • Providing administrative and creative support to the producer, director and photographer.
  • Project research, gathering information and knowledge from available sources.
  • Supervising production personnel.
  • Time management during set days.
  • Enhanced production efficiency by streamlining processes and implementing organizational improvements.
  • Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
  • Supported on-time project completion by effectively prioritizing tasks and managing workflow.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Displayed functional familiarity with Microsoft Office functions such as Excel and Word.

Casual Longshoreman

ILWU Longshore
10.2018 - Current
  • Lashing containers to the deck of the ship to ensure security of cargo for travel using lashing rods and turnbuckles.
  • Driving and parking 20ft, 40ft, 45ft and 53ft cargo containers.
  • Working/communicating with crane operator in order to safely transport cargo underneath crane.
  • Maintained accurate documentation for proper tracking of all cargo movements and storage locations.
  • Driving new cars on and off the cargo ship for Mercedes Benz and Toyota.
  • Signaling/directing truck drivers to load containers from dock to chassis.
  • Locking and unlocking metal cones from containers.
  • Shoveling coal on coal dock.
  • Reduced delays, ensuring timely movement of cargo to its designated location.
  • Demonstrated adaptability in adjusting work practices as needed due to changing weather conditions or unforeseen operational challenges.

Waitress/Bar-back/Food Runner/Floor-Manager/IT/Hostess/Trainer Assistant

Stacked
01.2016 - 09.2020
  • Creating a connection with guests to provide unforgettable customer service.
  • Taking orders in person and over the phone.
  • Meeting daily sales goals.
  • Checking food to make sure it is prepared correctly while managing flow of kitchen.
  • Successfully multitasking while remaining professional, courteous and efficient under time pressure.
  • Training shift leads, servers, hosts, and food runners.
  • Preparing drinks and assisting bartender as bar-back.
  • IT for Stacked iPad technology.
  • Hosting/serving large private events both inside and outside of restaurant.
  • Maintaining inventory of all supplies.
  • Managing front of the house staff.
  • Oversee all customer complaints and assist any problems correctly for the best benefit of the customer and restaurant.

Waitress/Take-out/Hostess

California Pizza Kitchen
12.2016 - 06.2018
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Ensured prompt delivery coordination with drivers, resulting in improved overall efficiency for take-out services.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.

Server

Cha2o Restaurant & Dessert Lounge
06.2016 - 03.2018
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Education

Long Beach Community College
Long Beach, CA

Paramount High School
Paramount, CA
06.2014

Skills

  • Action Oriented
  • Timeline Management
  • Attention to Detail
  • Teamwork and Collaboration
  • Effective Communication
  • Problem Solving
  • Multitasking Abilities
  • Production Operations

Timeline

Waitress

Cheesecake Factory
02.2024 - Current

Production Assistant

Live Nation
10.2022 - Current

Casual Longshoreman

ILWU Longshore
10.2018 - Current

Waitress/Take-out/Hostess

California Pizza Kitchen
12.2016 - 06.2018

Server

Cha2o Restaurant & Dessert Lounge
06.2016 - 03.2018

Waitress/Bar-back/Food Runner/Floor-Manager/IT/Hostess/Trainer Assistant

Stacked
01.2016 - 09.2020

Long Beach Community College

Paramount High School

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Angelica Davis