Angelica Covarrubias
Fullerton
Summary
Dynamic medical professional with extensive experience at one of Southern California's most respected and technologically advanced hospitals, excelling in patient care. Proven ability to enhance operational efficiency while ensuring HIPAA compliance. Bilingual in English and Spanish, adept at multitasking and fostering positive patient interactions, contributing to improved patient satisfaction and streamlined processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
St Jude
01.2025 - Current
- Coordinated patient scheduling, 300 + check-in, check-out and payments for billing.
- Verify patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Medical Scheduler
St. Jude Centers for Rehab and Wellness
05.2022 - 06.2023
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
Medical Scheduler
St. Jude Heritage Orthopedics
12.2018 - 09.2021
- Responsible for coordinating schedules of 8- Orthopedic surgeons, scheduling appointments, and handling patient inquiries.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
Education
Associate of Science - Magnetic Resonance Imaging Technology
CNI College
1610 Saint Andrew PL.01-2025
Skills
- HIPAA compliance
- Patient positioning
- Quality control procedures
- Patient safety protocols
- Adaptive thinking
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
ARMRIT Certified 02/2025
Timeline
Medical Receptionist
St Jude
01.2025 - Current
Medical Scheduler
St. Jude Centers for Rehab and Wellness
05.2022 - 06.2023
Medical Scheduler
St. Jude Heritage Orthopedics
12.2018 - 09.2021
Associate of Science - Magnetic Resonance Imaging Technology
CNI College
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