Angelica Colio
Corona
Summary
Dedicated and customer-focused professional with over 5 years of experience providing exceptional customer service in fast-paced environments. Skilled in resolving customer concerns, managing transactions, maintaining accurate records, and supporting daily business operations. Strong communicator with proven leadership abilities and a commitment to creating positive customer experiences. Bilingual in English and Spanish.
Overview
8
8
years of professional experience
Work History
Bookkeeper | Server | Hospitality Leader
BJ’s Restaurant & Brewhouse
Corona, CA
07.2021 - Current
- Manage daily financial reporting, cash reconciliation, and transaction records with accuracy and attention to detail.
- Process invoices and communicate with vendors to resolve questions and discrepancies efficiently.
- Assist customers by addressing concerns, providing solutions, and ensuring a positive experience.
- Train and mentor new employees on company procedures, customer service standards, and operational practices.
- Maintain professionalism and efficiency while handling multiple priorities in a high-volume environment.
Team Member
Pinkberry
Corona, CA
10.2018 - 07.2021
- Delivered friendly and efficient customer service in a fast-paced retail setting.
- Operated point-of-sale systems and processed cash and credit card transactions accurately.
- Assisted customers with product selections and resolved questions or concerns.
- Maintained cleanliness, organization, and food safety standards.
- Worked collaboratively with team members to ensure smooth daily operations.
Education
Bachelor of Arts - Criminal Justice
La Sierra University
Corona, CA06.2021
Skills
- Customer Service & Customer Relations
- Conflict Resolution & Problem Solving
- Cash Handling & Financial Reconciliation
- Invoice Processing & Record Management
- Team Leadership & Employee Training
- Bilingual: English & Spanish
- Microsoft Office Suite (Word, Excel, Outlook)
- Point-of-Sale (POS) Systems
- Communication & Interpersonal Skills
- Organization & Time Management
Timeline
Bookkeeper | Server | Hospitality Leader
BJ’s Restaurant & Brewhouse
07.2021 - Current
Team Member
Pinkberry
10.2018 - 07.2021
Bachelor of Arts - Criminal Justice
La Sierra University