Angelica Claustro Diaz
Lake Elsinore
Summary
Professional with strong background in conflict resolution and customer service. Skilled in problem-solving, effective communication, and process improvement. Focused on fostering team collaboration and delivering results. Reliable, adaptable, and well-versed in managing changing needs and priorities.
Overview
6
6
years of professional experience
Work History
Problem Resolution Coordinator
Quest Diagnostics
San Juan Capistrano, CA
07.2024 - Current
- Coordinated resolution processes for patient inquiries, ensuring timely and accurate responses.
- Analyzed complex issues to identify root causes, streamlining workflows for enhanced efficiency.
- Developed training materials for team members, improving understanding of resolution protocols and best practices.
- Facilitated cross-departmental communication to resolve discrepancies in patient data effectively.
- Supports and/or provides priority handling of samples with limited stability and problems impacting client and patient care
- Responsible for correctly entering TIQs/TNPs
- Responsible for correctly processing, documenting, and reviewing mislabeled and unlabeled specimens
- Identifies and escalates trending problems to department management as appropriate.
Lead Medical Assistant
Pediatrics Office
Corona, CA
01.2020 - 09.2023
- Supervised daily operations of pediatric patient care, ensuring high-quality service delivery.
- Trained and mentored medical assistants on clinical procedures and office protocols.
- Implemented electronic health record (EHR) systems to enhance patient data management and accessibility.
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
Education
High School Diploma -
Lakeside High School
Lake Elsinore Medical Assistance -
Brightwood College
Riverside 06.2016
Skills
Medical Office Experience
Insurance Verification
Vital Signs
Experience Administering Injections
EMR Systems
Customer service (5 years)
Patient Care
Medical Records
Medical Scheduling
Bilingual
Medical receptionist
Computer Operation
Medical Billing
HIPAA
Venipuncture
Office Management
Order Entry
Computer Skills
Medical Office Management
Front desk
Typing
Medical terminology
Timeline
Problem Resolution Coordinator
Quest Diagnostics
07.2024 - Current
Lead Medical Assistant
Pediatrics Office
01.2020 - 09.2023
High School Diploma -
Lakeside High School
Medical Assistance -
Brightwood College