Angelica Chavaria
Whittier
Summary
I am seeking a better employment status and a change in field. My goal is to move up the economic ladder and providing a stable home for my growing family. With the position that I am applying for, my goal is that much easier to reach. With hard work, a perfect attendance record, a non-stop work ethic, and extensive knowledge of customer service. I can be a valuable asset to the team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SHIFT LEAD MANAGER
SUBWAY
06.2014 - Current
- Maintained knowledge of store products and services to make recommendations to customers.
- Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth.
- Established and maintained positive and professional employee relationships.
- Tracked store inventories and replenished item levels by ordering new products.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Updated and maintained database with accurate customer information and timely data entry.
- Assisted with mentoring new employees during and after training.
CUSTOMER SERVICE REP
A&N Construction
04.2013 - 05.2014
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
EL MONTE ADULT SCHOOL
El Monte, CAAssociate of Science - Business Marketing
RIO HONDO COLLEGE
Whittier, CA05-2025
Skills
- Reporting and documenting
- Inventory controls
- Handling customer complaints
- Punctual and reliable
- Cash handling
- Quality assurance
Certification
Food Handlers, 05/01/23
Timeline
SHIFT LEAD MANAGER
SUBWAY
06.2014 - Current
CUSTOMER SERVICE REP
A&N Construction
04.2013 - 05.2014
High School Diploma -
EL MONTE ADULT SCHOOL
Associate of Science - Business Marketing
RIO HONDO COLLEGE
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