ANGELICA CAMACHO
Bellflower
Summary
A bilingual professional seeking a challenging position with a successful and progressive company with the opportunity to utilize my knowledgeable skills and experiences that contribute to the efficient operations of the company. Can work as part of a team or independently as the position demands. Works well under pressure and willing to be open minded and quick to learn new fields within the company as it progresses. Determined to thrive and work above and beyond to meet the company's goals and exceeding the customer's expectation.
Overview
23
23
years of professional experience
Work History
Customer Service / Sales Remote Representative
British Swim School
02.2023 - 03.2024
- Managed customer inquiries and suggestions with professionalism, ensuring swift resolution and high satisfaction rates.
- Efficiently handled high volume of customer calls, maintaining minimal wait times and high service standards.
- Accurately processed customer data updates, billing adjustments, and service changes, enhancing operational efficiency.
- Proactively reached out to potential customers via calls, emails, and texts, driving customer acquisition efforts.
- Leveraged product knowledge to provide comprehensive information to customers, boosting sales and customer engagement.
- Streamlined data entry process, improving customer data accuracy and efficiency.
Administrative Assistant
RM Commercial Services Inc
06.2021 - 01.2023
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Processed IFTA, New Mexico, Oregon and 2290 filings and permits
- Created documents and spreadsheets to track gas mileage
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
- Updated details in company database by keying in customer contacts and delivery dates
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports
- Made outbound calls to obtain account information
- Documented conversations with customers to track requests, problems and solutions
- Invoice loads through factoring company
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- While working with RM Commerical Services Inc I am also currently employed by their partner company RA Commercial Services, Inc
- My role with RA Commercial consist of
- Managed calendars by adding new appointments and rebooking customers to accommodate last-minute schedule changes
- Corresponding with customers through email and phone calls
- Send reminders to customers for appointments through text and email
- Accepted cash and credit card payments, issued receipts
- Managed AP and AR operations, coordinating staff workflows and reviewing completed work to reduce errors
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
Receptionist/Customer Service
Lubricating Specialties
04.2013 - 02.2018
- Displayed strong telephone etiquette, effectively handling difficult calls
- Handled client inquiries with exceptional professionalism and enthusiasm
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Sorted incoming mail and directed to correct personnel each day
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Managed more than 30+ incoming calls per day
- Prepared packages for shipment by generating packing slips and setting up courier deliveries
- Helped accounts payable when needed
Transportation Safety Clerk Assistant
Abbott Staffing Group
09.2012 - 03.2013
- Filed documents according to alphanumeric system to promote ease of use and optimal team productivity
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters
- Maintained driver folder records
- Assisted with clerical duties by performing copying, scanning, faxing and data entry tasks and scheduling appointments
- Scheduled and confirmed appointments.
Data Entry Clerk/Customer Service Representative
Lakeshore Learning Materials
05.2008 - 02.2011
- Identified and corrected data entry errors to prevent duplication across systems
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Generated customer orders,entered into AS400, tracking from start to finish
- Processed purchase orders,credit card orders,Fax mailed in orders,web orders and phone orders
- Trouble shoot customer problems,responsible for maintaining return business
- In-bound and Out-bound calls in order processing
- Made out bounds calls to customers ,clients and schools to clarify order issues
- Call center
- Combined patience, determination, and persistence to troubleshoot client's issues and ensure 100% satisfaction
Receptionist
Rapid Document Insurance Agency
10.2005 - 05.2008
- Answered and directed incoming calls using multi-line telephone system
- Scheduled and confirmed appointments
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients and planned daily office events
- Sorted incoming mail and directed to correct personnel each day.
Office Assistant
Even Start Family Literacy Program
04.2002 - 09.2005
- Greeted parents or callers daily to handle questions or direct to appropriate staff
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow
- Made orders for new office supplies based on demand and budgetary restraints
- Maintained up-to-date emergency forms, curriculum plans and individual child development profiles.
Receptionist
Laird Plastics
06.2001 - 06.2002
- Prepared business correspondence to compose business letters, memos to follow up customer status utilizing MS-Word
- Generated customer orders, entered into AS400, tracking from start to finish
- Prepared shipping packages by printing packing labels and verifying orders
- Answered multi-line telephone system and routed calls to appropriate personnel
- Directed clients and guests to correct departments, rooms and staff members
- Performed general office duties including light typing, faxing , photocopying
Education
High School Diploma -
St. Matthias High School
Downey, CA06.1999
Skills
- MS-Windows
- MS-Word
- MS-Excel
- MS-Access
- MS-Outlook
- Quickbooks
- AS400
- Data Entry
- 10-Key By Touch
- Multi-Tasking
- Filing: Alpha/Numeric
- Clerical
- Client Relations
- Jack Rabbit
- Franconnect
Timeline
Customer Service / Sales Remote Representative
British Swim School
02.2023 - 03.2024
Administrative Assistant
RM Commercial Services Inc
06.2021 - 01.2023
Receptionist/Customer Service
Lubricating Specialties
04.2013 - 02.2018
Transportation Safety Clerk Assistant
Abbott Staffing Group
09.2012 - 03.2013
Data Entry Clerk/Customer Service Representative
Lakeshore Learning Materials
05.2008 - 02.2011
Receptionist
Rapid Document Insurance Agency
10.2005 - 05.2008
Office Assistant
Even Start Family Literacy Program
04.2002 - 09.2005
Receptionist
Laird Plastics
06.2001 - 06.2002
High School Diploma -
St. Matthias High School
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