Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Angelica Bramblett

Palmdale

Summary

Results-driven food service professional with a unique blend of healthcare, hospitality, and retail experience. Proven track record of delivering exceptional customer service, driving team collaboration, and enhancing patient satisfaction that transfers over well to any other field of work. Skilled in communication, adaptability, food safety, staff supervision, table service, and inventory management. Excelling in customer relations, fast-paced environments, time and task management, and consistent high-quality results, I am an asset to any team.

Overview

2024
2024
years of professional experience

Work History

Dementia-Care Certified CNA

Grace Living Centers

Dementia-Care Certified CNA

Crescent Nursing Home

Dementia-Care Certified CNA

Talihina Veteran Center

Crew Member

City Bites
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided support in basic food prep tasks such as washing produce or peeling vegetables when needed.
  • Improved kitchen efficiency by streamlining food prep processes and minimizing waste.

Inbound, Domestics Retail

Target
08.2022 - 12.2023
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Facilitated seamless handover between shifts through clear communication and thorough documentation of completed tasks and pending responsibilities.

FOH/Serving Manager

Wagyu Japanese BBQ
07.2019 - 08.2022
  • Fostered a positive work environment, resulting in low staff turnover and high employee morale.
  • Improved customer satisfaction by efficiently resolving complaints and addressing special requests.
  • Collaborated with kitchen staff to improve food quality and presentation, elevating overall guest experience.
  • Maintained high cleanliness standards, ensuring compliance with health code regulations and creating an appealing dining atmosphere.
  • Enhanced teamwork among servers, bartenders, hosts/hostesses by implementing cross-training initiatives for a more cohesive unit.
  • Evaluated employee performance regularly, providing constructive feedback for continued growth as well as recognizing exceptional contributions to the team''s success.
  • Led staff meetings to communicate expectations, discuss improvements, and address any concerns or issues within the team.
  • Optimized table turnover rates by carefully managing reservation system and strategically assigning seating arrangements during peak hours.
  • Increased sales revenue by consistently upselling menu items and promoting seasonal specials.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Balanced cash drawer at the end of each shift, ensuring accuracy in all transactions processed throughout the day.

Multi-Position Floater

Loves Travel Stop
01.2019 - 08.2019
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.

Beertender

Mountain Fork Brewery
05.2018 - 10.2018
  • Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
  • Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
  • Assisted in the setup of private events, accommodating specific client requests.
  • Engaged customers through product knowledge sharing, sparking interest in new offerings.
  • Maintained a clean and organized bar environment for improved customer experience.
  • Demonstrated adaptability during high volume periods, maintaining composure under pressure.
  • Developed rapport with customers, fostering a friendly and loyal clientele base.
  • Conducted routine maintenance checks on draft systems for optimal performance.
  • Ensured timely completion of opening or closing tasks based on assigned shifts.
  • Promoted responsible alcohol consumption, adhering to local laws and regulations.
  • Served high customer volumes during special events, nights, and weekends.

Dementia-Care Certified CNA

Hill Nursing Home
08.2017 - 05.2018
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Ensured accuracy in patient charting by meticulously documenting all vital information, observations, and interventions.

Guest Service Ninja, Burrito Roller

Freebirds World Burrito
01.2012 - 06.2014
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Implemented cost-saving initiatives through careful resource allocation and waste reduction efforts.
  • Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
  • Demonstrated adaptability when faced with unexpected situations or staffing shortages, stepping into various roles as needed to ensure seamless service delivery.
  • Achieved consistent food quality standards by adhering to strict company guidelines and recipes during meal preparation.
  • Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.

Sandwich Artist

Subway
12.2011 - 06.2012
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Greeted guests, promoted specials, and took orders.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Prepared and presented food in compliance with health and safety guidelines.

Education

CNA Certification, Dementia Care Certification - Certified Nursing Assistant

Kiamichi Tech
Talihina, OK
02-2016

High School Diploma -

Santa Fe High School
Edmond, OK
01-2015

Skills

  • Skillful and kind communication
  • Clinical documentation
  • Emergency response
  • Multitasking and organization
  • Team collaboration
  • Flexibility and adaptability
  • Cultural sensitivity
  • Infection control practice
  • Geriatric care
  • Food preparation
  • Staff supervision
  • Sanitation standards
  • Waste reduction
  • Inventory management
  • Customer service
  • Point of sale systems
  • Table service
  • Task delegation
  • Opening and closing procedures
  • Patience and composure
  • Customer focus
  • Product knowledge
  • Merchandise restocking
  • Up-selling techniques
  • Attention to detail
  • Team leadership
  • Kitchen safety
  • Food handling

Interests

  • Learning new cooking techniques and expanding my culinary skills
  • Outdoor recreation
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • History and food history, science, culture
  • Avid reader
  • Animal and invertebrate welfare advocacy
  • Gaming

Timeline

Inbound, Domestics Retail

Target
08.2022 - 12.2023

FOH/Serving Manager

Wagyu Japanese BBQ
07.2019 - 08.2022

Multi-Position Floater

Loves Travel Stop
01.2019 - 08.2019

Beertender

Mountain Fork Brewery
05.2018 - 10.2018

Dementia-Care Certified CNA

Hill Nursing Home
08.2017 - 05.2018

Guest Service Ninja, Burrito Roller

Freebirds World Burrito
01.2012 - 06.2014

Sandwich Artist

Subway
12.2011 - 06.2012

Dementia-Care Certified CNA

Grace Living Centers

Dementia-Care Certified CNA

Crescent Nursing Home

Dementia-Care Certified CNA

Talihina Veteran Center

Crew Member

City Bites

CNA Certification, Dementia Care Certification - Certified Nursing Assistant

Kiamichi Tech

High School Diploma -

Santa Fe High School

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Angelica Bramblett