Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Angelica Berg

Angus,ON

Summary

I posses a diverse range of skills, including reliability, strong interpersonal abilities, a positive attitude, and unwavering dedication to the job at hand. These attributes have continuously been demonstrated in my volunteer work with Firebird Squadron, and at the Elders Day Program. Having these skills, I am confident that I would be an important asset, and would make valuable contributions to your establishment, fostering its success and growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Private Nanny

Mr Whyte
Hamilton, ON
09.2019 - 12.2023
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Took children on outings such as parks, library visits, sports events or educational trips.
  • Maintained a safe, healthy and nurturing environment for the children in their home.
  • Provided supervision and guidance to ensure safety of children in all situations.
  • Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
  • Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.

Customer Service Associate

Walmart
Hamilton, ON
09.2018 - 03.2019
  • Greeted customers and identified their needs.
  • Answered phone calls from customers promptly and courteously.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Provided information about products and services available to customers.
  • Handled cash register operations accurately during peak times.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Performed additional duties as assigned by management team.

Air Cadet Volunteer

735 Firebird Squadron
Hamilton, ON
01.2016 - 12.2017
  • Instructed cadets on proper drill techniques and marching orders during parades and other ceremonies.
  • Provided guidance and support to younger members of the Air Cadet program.
  • Participated in physical fitness training sessions to maintain a high level of physical preparedness.
  • Assisted in the planning of community service projects, such as beach clean-ups and fundraising for local charities.
  • Maintained order within the squadron by enforcing regulations, policies, and procedures.

Co-Op Student

Winterberry Church
Hamilton, ON
03.2016 - 08.2016
  • Learned advanced skills from experienced Personal Support professionals and continuously improved team contributions.
  • Attended group and project meetings to compile notes and share updates.
  • Assisted clients with activities of daily living such as eating, drinking and medication reminders.
  • Respected privacy of all patients at all times while providing quality care services.
  • Maintained a clean and safe environment for the client by performing light housekeeping duties.

Education

Certificate - Personal Support Worker

Canadian Career College
Barrie, ON
10-2024

High School Diploma -

St Charles Adult Education
Hamilton, ON
09-2021

Skills

  • Activities Planning
  • Social Integration
  • Behavior Modeling
  • Schedule Management
  • Household Management
  • Infant Care
  • Regulatory Compliance
  • Inbound and Outbound Calling
  • Customer Support
  • MS Office Proficiency
  • Product Merchandising
  • Safety Regulations
  • Product Knowledge
  • Customer Relationship Management (CRM)

Certification

  • Smart Serve (2024)

References

References available upon request.

Timeline

Private Nanny

Mr Whyte
09.2019 - 12.2023

Customer Service Associate

Walmart
09.2018 - 03.2019

Co-Op Student

Winterberry Church
03.2016 - 08.2016

Air Cadet Volunteer

735 Firebird Squadron
01.2016 - 12.2017

Certificate - Personal Support Worker

Canadian Career College

High School Diploma -

St Charles Adult Education

Similar Profiles

CREATE PROFILE
Angelica Berg