Hi, I’m
Angelica Antonio
Edmonton,AB
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
years of professional experience
1
year of post-secondary education
Work History
Courtyard By MarriottEdmonton, Alberta
Guest Service Representative
05.2023 - Current
Job overview
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Supported event planning efforts by coordinating group reservations and managing special requests from attendees.
- Upheld hotel policies and procedures by providing high level of customer service.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Assisted guests with variety of services and local attraction information.
Holiday Inn & Suites - ConferenceNisku, Alberta
Guest Services Receptionist
02.2023 - 05.2023
Job overview
- Strengthened relationships with repeat customers through attentive service and recognition of their preferences.
- Ensured smooth operation of telephone systems, managing multiple lines while providing outstanding customer service over the phone.
- Implemented marketing and promotional initiatives to increase occupancy.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Sunfresh FarmsEdmonton, Alberta
Repack Associate
09.2019 - 02.2022
Job overview
- Secured items for storage or shipment.
- Cleaned and maintained production area and equipment.
- Displayed strong problem-solving skills when faced with challenges, identifying root causes and implementing effective solutions to maintain efficiency in the repacking process.
- Demonstrated excellent time management skills by consistently meeting deadlines for assigned repacking tasks.
Family Meats ltd.Ponoka, Alberta
Repack Associate
09.2018 - 09.2019
Job overview
- Increased efficiency by streamlining the repackaging process and implementing new techniques.
- Reduced waste by carefully inspecting items before repackaging and addressing any quality issues.
- Maintained a clean and organized work environment, ensuring smooth workflow and minimizing errors.
- Collaborated with team members to complete large-scale repackaging projects in a timely manner.
Safeway
Cake Decorator
03.2016 - 09.2018
Job overview
- Precisely arranged display cases throughout workday to highlight finished products.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
Jag Jeans
Sales Associate
02.2014 - 12.2015
Job overview
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed efficient cash register operations.
Education
CourseraEdmonton AB
Certificate of Technical Studies from Data Management And Analytics
03.2024 - Current
NorQuest CollegeEdmonton, AB
High School Diploma
03.2016 - 04.2017
St. Nicolas CollegePhilippines
Bachelor of Science from Hotel, Resort And Restaurant Management
03.2016
Meycauayan CollegePhilippines
Bachelor of Hospitality And Tourism Management from Hotel, Resort And Restaurant Management
03.2015
Nazarenus College Foundation Inc.Philippines
High School Diploma
03.2014
Skills
- Guest accommodations
- Payment Processing
- Information Protection
- Services and Amenities Promotion
- Office Support
- Financial Transactions
- Reservation Processing
- Computer Skills
- Inventory Monitoring
- Reservations Management
- Basic accounting
- Marketing
Timeline
Coursera
Certificate of Technical Studies from Data Management And Analytics
03.2024 - Current
Guest Service Representative
Courtyard By Marriott
05.2023 - Current
Guest Services Receptionist
Holiday Inn & Suites - Conference
02.2023 - 05.2023
Repack Associate
Sunfresh Farms
09.2019 - 02.2022
Repack Associate
Family Meats ltd.
09.2018 - 09.2019
NorQuest College
High School Diploma
03.2016 - 04.2017
Cake Decorator
Safeway
03.2016 - 09.2018
Sales Associate
Jag Jeans
02.2014 - 12.2015
St. Nicolas College
Bachelor of Science from Hotel, Resort And Restaurant Management
Meycauayan College
Bachelor of Hospitality And Tourism Management from Hotel, Resort And Restaurant Management
Nazarenus College Foundation Inc.
High School Diploma
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