Angelica Altamirano
Salinas
Summary
Dedicated member assistant seeking to support through excellent customer service and strong commitment to member safety, teamwork and compassionate care.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Kidzone member
In-Shape
Woodland
08.2025 - 03.2026
- Constant Monitoring: Maintaining active visual and auditory supervision of children (ages 6 months to 12 years) to ensure a safe environment.
Safety Protocols: Implementing and enforcing facility safety policies, including monitoring authorized entry and exit to the area.
Conflict Resolution: Using positive guidance techniques to manage child behavior and resolve disputes between children fairly.
Emergency Response: Maintaining readiness to administer First Aid or CPR if necessary - Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Pharmacy Clerk
Kaiser Permanente
01.2024 - 08.2024
- Informed members of prescription status and addressed benefit inquiries to enhance customer service experience.
- Greets members in a courteous and caring manner.
- Answers telephone consistent with the service standards.
- Organized filled prescriptions in designated pick-up bins for easy access.
- Protects confidentiality of the patients medical and drug profile from other members and personnel.
- Receives payment for prescription and over the counter medication and supply sales.
- Operates the cash register and issues receipts.
- Enters payment claims for third party cardholders where appropriate.
- Balanced cash register drawers and prepared bank deposits to ensure accurate financial reporting.
- Maintained clean and organized pharmacy work areas while managing supply levels to support operational efficiency.
- Assists in restocking of drugs and medicines on pharmacy shelves.
- Assisted with clerical duties related to the prescription refill and mail order processes.
VSA (Vision Services Assistant)
Kaiser Permanente
01.2017 - 01.2024
- Greet and triage patients before seeing the doctor.
- Anticipate provider needs (preparation of supplies, instruments and equipment).
- Clean, wrap, label, and re-stock instruments using appropriate cleaning solutions.
- Maintained and ordered equipment and supplies to ensure operational readiness.
- Orders and maintains inventory par levels of supplies, forms, medications, etc., as needed.
- Maintained cleanliness of work area by regularly organizing and sanitizing surfaces.
- Communicated messages from providers to patients and documented responses for accurate record-keeping.
- Documents, updates and processes records relating to provider appointments.
- Resolve concerns/problems of patients.
- Administers topical eye medications.
- Performs other objective ophthalmic testing and automated image capture as indicated.
- Makes and cancels Optometry, Ophthalmology, medical clearances and diagnostic appointments.
- Obtains and prepares the appropriate medical information (records, files, forms, diagnostic results) for the provider.
- Recorded and entered relevant medical information for providers, ensuring completeness of assessments, plans, and interventions.
Education
High School Diploma -
Alisal High School
Salinas05-2009
Skills
- First aid certification
- Patient triage
- Patient assessment
- Visual acuity testing
- Emergency response
- Prescription processing
- Inventory management
- Customer relationship management
- Team collaboration
- Multitasking
- Decision making
- Problem solving
Miscellaneous
CPR Certified, Bilingual (Spanish speaker), 17+ years of work experience, 120 WPM typing, Deep commitment to promoting health and wellness., Excellent verbal and written skills; able to connect with diverse individuals., Friendly, approachable demeanor with a focus on exceeding member expectations., Ability to resolve issues promptly while maintaining a positive experience., Basic computer skills; experience with mobile apps and fitness technology., Experienced in participating in team meetings and contributing to a cohesive team environment., Willing to work evenings, and holidays as needed.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
CPR Certified
Timeline
Kidzone member
In-Shape
08.2025 - 03.2026
Pharmacy Clerk
Kaiser Permanente
01.2024 - 08.2024
VSA (Vision Services Assistant)
Kaiser Permanente
01.2017 - 01.2024
High School Diploma -
Alisal High School