Angelic Williams

Facilitate Women's NA Meeting

Peer Mentor Counseling

DV Advocate Counseling

• Supported clients with daily living tasks to enhance comfort and independence at home.
• Tracked and reported patient health conditions to facilitate prompt communication with healthcare teams.
• Created individualized care strategies alongside clients and families to address specific needs.

• Loaded and unloaded merchandise efficiently, maintaining safety protocols at all times.
• Collaborated with team members to optimize workflow and reduce processing time.

• Developed and maintained attractive product displays to enhance customer engagement.
• Assisted in inventory management, ensuring stock levels met demand without excess.
• Collaborated with team members to execute promotional strategies effectively.
• Monitored sales trends, providing insights for product placement adjustments.
• Implemented best practices for inventory rotation, minimizing product obsolescence.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Inspected merchandise for quality and arranged proper display location on floor.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Verified products appeared at correct locations in proper quantities.

• Sorted packages by destination, weight, and shipping label for accurate route placement.
• Scanned parcels into tracking systems to maintain shipment visibility and chain of custody.
• Loaded and unloaded trailers using safe lifting techniques and proper package handling procedures.
• Inspected packages for damage, mislabels, and routing errors before dispatch.
• Staged shipments on conveyor lines to support efficient sorting and timely processing.
• Maintained clean work areas while following warehouse safety standards and injury prevention practices.
• Assisted team members with high-volume package flow to keep operations moving smoothly.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.

• Sorted and organized packages for efficient processing and delivery.
• Operated material handling equipment to transport freight within the facility.
• Maintained cleanliness and safety standards in compliance with company policies.
• Collaborated with team members to meet daily operational goals effectively.
• Adapted quickly to changing workloads, demonstrating flexibility in task management.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Used hand-held scanners and physical logs to accurately track item movements.
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

• Assisted in loading and unloading packages, ensuring accurate shipment preparation.
• Conducted routine quality checks on packages to minimize errors during transit.
• Implemented best practices for package handling to enhance overall workflow efficiency.
• Followed safety regulations to maintain safe work environment.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Collaborated with other package handlers to provide prompt and accurate delivery of orders.
• Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
• Ensured timely package delivery to loading docks, contributing to improved customer satisfaction.

• Handled high volume inbound calls, addressing customer inquiries and concerns effectively.
• Utilized CRM software to document customer interactions and track service requests.
• Provided detailed product information, enhancing customer understanding and satisfaction.
• Collaborated with team members to streamline call handling processes for improved efficiency.
• Conducted follow-up calls to ensure resolution of customer issues and satisfaction levels.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
• Supported high call volume periods, maintaining a professional demeanor under pressure.
• Provided exceptional customer service through active listening and empathetic problem-solving techniques.
• Retained dissatisfied customers by employing conflict resolution skills and offering appropriate solutions.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Assisted customers with product selection and inquiries, enhancing overall shopping experience.
• Maintained knowledge of current promotions and sales events to inform customers effectively.
• Processed transactions accurately using point-of-sale systems to ensure customer satisfaction.
• Organized merchandise displays to optimize visual appeal and drive sales engagement.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Solved customer challenges by offering relevant products and services.

• Facilitated peer discussions to enhance understanding of academic subjects and promote collaborative learning.
• Supported students in developing effective study habits and time management techniques to improve academic
• Mentored fellow students by providing guidance on personal challenges and promoting resilience strategies.
• Collaborated with teachers to identify areas where students needed additional support, ensuring tailored assistance.
• Encouraged participation in extracurricular activities to build leadership skills and strengthen school spirit among peers.
• Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
• Encouraged mentees to develop strong decision-making and problem-solving skills.
• Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
• Served as a role model for fellow students, demonstrating effective communication and problem-solving skills.

• Provided companionship and emotional support to elderly clients, enhancing their overall well-being.
• Assisted clients with daily living activities, ensuring comfort and safety in home environment.
• Monitored clients' health conditions, reporting any significant changes to healthcare professionals promptly.
• Maintained a clean and safe living space by performing light housekeeping tasks as needed.
• Developed personalized care plans in collaboration with families and healthcare providers for optimal client outcomes.
• Facilitated social engagement through organized activities, fostering positive interactions among seniors.
• Adapted quickly to changing client needs, demonstrating flexibility and responsiveness in care delivery.
• Offered companionship and kindness to elderly patients.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Maintained clean, safe, and well-organized patient environment.
• Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
• Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.