Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dae'Sean Tibbs

San Diego

Summary

Adept at enhancing system efficiency and reducing downtime, as demonstrated during my tenure with the US Navy, I excel in desktop technical support and hardware installation. Skilled in software configuration and fostering team collaboration, I consistently deliver high-quality solutions, ensuring optimal operational performance and user satisfaction. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Electronic Technician

US Navy
03.2020 - 03.2024
  • Enhanced system efficiency by troubleshooting and repairing electronic circuits and devices.
  • Maintained a high level of quality control by thoroughly inspecting completed work against established guidelines and requirements.
  • Demonstrated adaptability in working with various hardware platforms, software applications, and network configurations related to the electronics field.
  • Reduced downtime by quickly diagnosing and repairing complex electronic issues in a timely manner.
  • Supported team members, sharing technical knowledge to improve overall departmental expertise in electronic systems technology.
  • Assembled, tested and maintained components and systems for high-performing electronics.
  • Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
  • Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.

Barista

Starbucks
09.2019 - 03.2020
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Pizza Shop Assistant

Mama Lucia's
09.2018 - 10.2019
  • Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
  • Built rapport with repeat customers by remembering names, preferences, or dietary restrictions.
  • Operated cash register accurately, processing transactions quickly to maintain efficient customer flow.
  • Ensured consistent quality of pizzas by following standardized recipes and portion control guidelines closely.
  • Assisted in opening and closing duties, ensuring the store was ready for daily operations or secure at the end of the day.
  • Monitored dining area cleanliness throughout shifts, attending to spills or messes promptly.

Health Informant

Young Womens Product Advocacy
08.2015 - 05.2017

Compiled data,record information for specific health statistics. Entered demographic numbers & information into database. Narrate presentations to the public as well as administer pamphlets and samples.

Stage Crew Member -Set Designer

Bell High School Educational Campus
06.2015 - 08.2015
  • Assisted in the construction of custom sets, contributing to unique and memorable stage designs.
  • Collaborated with fellow crew members to ensure smooth transitions between scenes for optimal audience experience.
  • Promoted accurate documentation of all stage movements, cues, and changes for consistent show execution.
  • Enhanced stage production quality by efficiently setting up, maintaining, and dismantling equipment.
  • Increased efficiency in setup times by effectively organizing and coordinating backstage operations.
  • Created graphics and layouts for live and pre-recorded talks.

IT Technician -Help Desk

Georgetown University-Summer Youth Program
06.2013 - 08.2013
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Monitored systems in operation and quickly troubleshot errors.
  • Performed troubleshooting and repaired peripheral devices such as printers, monitors.
  • Configured systems according to prescribed software and hardware frameworks.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Education

High School Diploma -

School Without Walls High School
Washington, DC
06.2017

Skills

  • Desktop Technical Support
  • Hardware Installation
  • Technical Support
  • Software configuration
  • Digital Circuits
  • Digital Systems
  • Radio Communications

Certification

  • Fiber Optics Maintenance Certified

Timeline

Electronic Technician

US Navy
03.2020 - 03.2024

Barista

Starbucks
09.2019 - 03.2020

Pizza Shop Assistant

Mama Lucia's
09.2018 - 10.2019

Health Informant

Young Womens Product Advocacy
08.2015 - 05.2017

Stage Crew Member -Set Designer

Bell High School Educational Campus
06.2015 - 08.2015

IT Technician -Help Desk

Georgetown University-Summer Youth Program
06.2013 - 08.2013

High School Diploma -

School Without Walls High School
  • Fiber Optics Maintenance Certified
Dae'Sean Tibbs