Angeli Ortiz
Los Angeles
Summary
Experienced with residential life management, focusing on fostering positive living environment. Utilizes strong leadership and conflict resolution skills to ensure resident satisfaction. Knowledge of effective communication and community-building techniques to enhance residential experiences. Adaptable to changing needs, implementing programs and activities to promote diversity and inclusion in residence hall.
Overview
2
2
years of professional experience
Work History
Resident Assistant /Summer Resident Assistant
Residence Life
08.2023 - Current
- Resolved conflicts by facilitating discussions between involved parties.
- Developed relationships with residents through regular check-ins and open communication.
- Collaborated with staff to create a supportive environment for residents.
- Maintained bulletin boards and communication channels for resident updates.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Fostered supportive environment to summer residents by building meaningful relationships and consistent communication.
- Respond and adapt to emergency situations as they arise to keep residents informed, satisfied and safe.
Student Worker
Sodexo
10.2022 - Current
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Operated and maintained machinery and equipment to manage functionality and performance.
- Picked, sorted and processed customer orders to manage order fulfillment and increase sales.
- Upheld campus safety standards through regular participation in training sessions and serving as an informed resource for fellow student workers.
Education
Bachelor of Science - Behavioral Health Science
Grand Canyon University
Phoenix, AZ06-2025
High School Diploma -
Holy Family High School
Glendale, CA06-2022
Skills
- Time management
- Supportive
- Activity planning
- Student leadership
- Documentation and reporting
- Active listening
- Effective planning
- Self-confident
- Team building
- Staff communication
- Peer mediation
- Critical thinking
- Flexible
Languages
Spanish
Native or Bilingual
Timeline
Resident Assistant /Summer Resident Assistant
Residence Life
08.2023 - Current
Student Worker
Sodexo
10.2022 - Current
Bachelor of Science - Behavioral Health Science
Grand Canyon University
High School Diploma -
Holy Family High School
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