Angeli Cordero Tuazon
Scarborough,Canada
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Welcome Agent
W Toronto
06.2022 - 11.2022
- Processed all guest requests including check-ins, check-outs, confirming reservations, assigning rooms, and issuing new keys
- Ran daily reports, identified special requests, and accurately checked reports and information
- Answered guest questions about the facility and acted as a point of contact for team members and guests through phone, email, and in-person interactions
- Promoted awareness of brand image internally and externally
Reservations Specialist - Contract
Jonview Canada
09.2019 - 03.2020
- Process new reservations, cancellations, and amendments to existing reservations
- Create, upsell, and build itineraries
- Respond to queries regarding itinerary products and services from clients and suppliers
- Build relationships with key clients, suppliers, and internal team
- Maintain a high level of Canadian Tourism product and geographical knowledge
- Proofread reservations to ensure accuracy and smooth running of booked itineraries
- Communicate with clients and suppliers by phone and email to respond to questions and requests
Guest Service Associate
Toronto Marriott
09.2018 - 07.2019
- Process all guest check-ins, check-outs, room assignments, room changes, and special requests
- Secure guests, activate, re-issue keys, and update reservations
- Respond to guest requests, make special arrangements, and book reservations
- Coordinate with Housekeeping to track room status, address guest concerns, and ensure guest satisfaction
- Use sales techniques to upsell rooms and in-house amenities
- Promote and encourage guests to join loyalty program
- Gather materials and assemble information packages for guests
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
Student Intern
Toronto Marriott
01.2018 - 07.2019
- Collaborated with managers in various departments including Front Office, Human Resources, Housekeeping, Food and Beverage, and Sales & Marketing
- Utilized skills in filing, sending emails, typing, faxing, and operating the switchboard
- Completed presentations and specialized projects to support team goals
Deposits Verification Processing Associate - Contract
CIBC
03.2013 - 05.2014
- Processed corporate client deposits to ensure accurate financial transactions
- Prepared detailed end-of-day reports to track performance and identify areas for improvement
- Met and exceeded production quotas consistently on a daily, weekly, and monthly basis
Sales and Marketing Manager
Casa Leticia Boutique Hotel/ Leticia by the Sea Resort
10.2009 - 01.2013
- Gathered materials and assembled information packages such as brochures and promotional materials
- Used software to enter, retrieve, reconcile, and verify information related to sales process
- Answered guest questions about property facilities/services and provided excellent customer service
- Communicated with clients by phone and email to respond to questions and requests
- Managed expenses incurred for all sales and marketing activities
- Conducted sales calls for prospective clients and utilized sales techniques to maximize revenues
Education
Human Resources Management
George Brown College
04.2024
Hotel Operations Management
George Brown College
06.2019
International Hospitality Management
De La Salle University
03.2010
Skills
- Sales and Marketing Experience
- Administrative Skills
- Communication skills
- Customer service
- Computer literacy
- Time management
- Leadership
- Organizational Skills
- Guest services
- Event Coordination
- Customer Service
- Social Media Management
- Problem Resolution
- Presentation Skills
Certification
Smart Serve Certification
Timeline
Welcome Agent
W Toronto
06.2022 - 11.2022
Reservations Specialist - Contract
Jonview Canada
09.2019 - 03.2020
Guest Service Associate
Toronto Marriott
09.2018 - 07.2019
Student Intern
Toronto Marriott
01.2018 - 07.2019
Deposits Verification Processing Associate - Contract
CIBC
03.2013 - 05.2014
Sales and Marketing Manager
Casa Leticia Boutique Hotel/ Leticia by the Sea Resort
10.2009 - 01.2013
Hotel Operations Management
George Brown College
International Hospitality Management
De La Salle University
Human Resources Management
George Brown College
Awards
CHCA Awardee, Volunteering Award, College Wide Awardee, Marriott Bonvoy Brand Champion 2018
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