Angeles Hernandez
North Hollywood
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
2
2
years of professional experience
Work History
Insurance Agent
Century One Insurance
04.2024 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Maintained high standards of customer service by building relationships with clients.
- Monitored changes in the insurance industry to stay compliant with relevant laws and regulations.
- Created detailed reports for management to track performance and sales.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before the effective date of coverage.
- Educated clients on insurance policies and procedures.
Sales Associate
JCPenney
06.2022 - Current
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
- Worked with fellow sales team members to achieve group targets.
Education
Associate of Applied Science - Nursing
Los Angeles Pierce College
06.2024
Skills
- Customer Service
- Friendly and Outgoing
- Teamwork and Collaboration
- Listening Skills
- Reliable and Punctual
- Time Management
- Excellent Communication Skills
- Team Player Mentality
- Flexible Schedule
- Customer- and Service-Oriented
- Cash Handling
- Cash Register Operation
- Stocking and Receiving
- Store Opening and Closing
- Money Handling
- Verbal and Written Communication
- Product Sales
- Energetic Self-Starter
- Merchandising
- Retail Store Operations
- POS System Operation
- Stockroom Upkeep
- Policy and Procedure Adherence
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
Century One Insurance
04.2024 - Current
Sales Associate
JCPenney
06.2022 - Current
Associate of Applied Science - Nursing
Los Angeles Pierce College
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