Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Leadership 2023, Safety Ambassador 2023, Emotional Intelligence 2026
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Angele Javaras

Napa,CA

Summary

Dynamic and service-oriented professional with over 10 years of experience in customer service and healthcare, specializing in assistant management, team leadership, and front-end support. Proven track record of delivering exceptional patient care and retail customer service while developing and implementing strategic metrics that drive measurable results. A creative eye for building displays and promoting sales products complements a strong commitment to achieving profitable outcomes and maintaining an efficient work ethic. Dedicated to fostering a positive team environment through the practice of emotional intelligence, ensuring integrity and a desirable attitude in every interaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Oxygen Therapy Assistant

Journey Wellness Center
Napa
06.2022 - Current

Currently ON-Call. Participate in training and monthly meetings as needed-

  • Exchange best practices and get suggestions from Chiropractors
  • Consulted with patients {7-12/day} as determined procedure eligibility based on health history and exam by doctor or patient's request
  • Encouraged and talked about holistic modalities recommendations {Essential Oils Sales and PEMF Devices}
  • Performed materials management function by establishing the supplies list and stocking supplies
  • Managed the Hyperbaric Oxygen Chambers room and Administered Oxygen Therapy
  • Scheduled patient appointments, using "Jane App."
  • Maintained a positive attitude and vibes
  • Specialized care and knowledge and treatment for PTSD, Anxiety, Nuero, back and neck injury's, supportive to mental health, addiction medicine, TBI's, Dementia, Stroke and Cardiac distress. Many more medical reasons

Direct Sales Marketer

Direct Demos & Merchandising
Varied-Travel Assignments
08.2024 - 05.2025

SKILL SET FOR ALL SALES AND RETAIL STORES

  • Interacted with public and members candidly
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Recommended products to customers to drive sales.
  • Customer-focused
  • Positive attitude
  • Active listening
  • Clear communication
  • Adaptability
  • Attention to detail
  • Reliability
  • Professionalism
  • Upselling and cross-selling
  • Identifying customer needs
  • Product knowledge
  • Building customer relationships
  • Increasing customer satisfaction
  • Resolved customer concerns quickly and professionally
  • Maintained a clean, organized, and customer-ready environment

  • Maintained daily set-up and supplies.
  • Retained business through proactive sales activities directed at key decision-makers.
  • Prioritized daily workflows, reached quotes and sales-related inquiries.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate product
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built relationships with customers to encourage repeat business.
  • Developed and maintained product displays to enhance customer engagement and drive sales.
  • Conducted regular inventory assessments to optimize stock levels and minimize shortages.
  • Strengthened client relationships by providing exceptional customer service and follow-up support.
  • Provided feedback on customer interactions to improve service protocols and team performance.
  • Maximized sales revenue with strategic planning, goal setting, and performance tracking.
  • Boosted customer acquisition by developing compelling sales pitches and marketing materials.

Shift Team Lead

Rite-Aid Pharmacy Retail Store
Sonoma, CA
09.2023 - 05.2024
  • Managed inventory, ensuring the location was well-stocked with necessary supplies.
  • Customer interactions and made suggestions on options or merchandise.
  • Met customer expectation and exceeded delivery.
  • Completed store opening and closing procedures and balanced tills.
  • Completed cash and credit card transactions accurately using POS software.
  • Loss prevention
  • Planned and executed promotions and special events in close collaboration with management.
  • Monitored food inventory and supplies to prevent waste.
  • Followed up with customers post-transaction to assess satisfaction and address any technical or service concerns.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Conducted daily inventory audits to identify discrepancies and maintain stock accuracy.
  • Facilitated communication between departments to enhance workflow efficiency and customer experience.

Digital Shopping Team Lead

Walmart
Napa, CA
03.2020 - 08.2022

Supervised 11-32 team members, created schedules, allocated time effectively, provided employee mentoring, and conducted assessments. Managed online grocery orders. Quick and accurate. Managed overlapping pickers.

  • Directed daily production activities with effective communication and leadership
  • Monitored incoming and outgoing grocery orders as well as metrics to ensure accuracy and compliance with departmental quality and compliance requirements
  • Average PR 92/hour {familiar with store, begin start PR 32}, Average FR 90-93%
  • Handled escalated customer order adjustment, replaced item, or redelivered
  • The daily goal was zero customer complaints.
  • Daily Safety Goal (DSG was to maintain zero employee injury or complaint.
  • Maintained a clean and organized work environment, resulting in a more pleasing customer experience
  • Frequent quality control checks {Temperature checks included}
  • Organized frequent team meetings to discuss the pending sales, promotions, and significant changes
  • Implemented strategies to increase efficiency and reduce response times
  • Wait times must be under one minute or less; all store locations vary.
  • Keep items also without tears or marks from bagging, storing, or handling.
  • "Teach and Train, Implement"
  • Coached team members in techniques necessary to complete job tasks.
  • Schedules daily, weekly, and monthly. managed call-offs with replacements found
  • Managed break and lunch times. *Must not go past your 5th hour!
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Packaging liquids, how to clean spills, and the use of hazardous waste barrels
  • Learned the process of Hazardous Waste Materials, their color code, and the exact steps to maintain the specific eco-friendly safety regulations
  • Worked different areas in store for support to provide optimal coverage and meet production goals. Hand scanned into armored safe.

Education

Voc Tech Training -

Western Career College
Sacramento, CA
07-1997

Medical Assistant - undefined

Western Career College
Sacramento, CA
06-1997

High School Diploma - undefined

Vocational Tech
Sacramento, CA
01-1993

Skills

  • Client assessment
  • Patient care
  • Emotional resilience
  • Confidentiality-HIPPA
  • Service referral coordination
  • One-on-one support
  • Sales and Marketing and Increased sales
  • Territory management
  • Customer engagement
  • Active listening
  • Goals and performance
  • Process improvement
  • Lead generation
  • Data entry

Accomplishments

  • Supervised team of 5-32 staff members. Coordinating Senior school hours and regular hours.
  • Highest Pick rate with Accuracy 96%. Found 100% of items . Top 3 performing stores in the regional area.
  • Documented and resolved a pharmacy issue which led to successful change in the app and software.

Certification

  • Security Level 1, Security Guard (2023)
  • Safety Ambassador (2020 - 2021)
  • Graduate of Advanced Permanent Makeup, School of PMU (2020)
  • Digital Marketing Training @Coursers 2020-2021

Languages

Spanish
Limited Working

Timeline

Direct Sales Marketer

Direct Demos & Merchandising
08.2024 - 05.2025

Shift Team Lead

Rite-Aid Pharmacy Retail Store
09.2023 - 05.2024

Oxygen Therapy Assistant

Journey Wellness Center
06.2022 - Current

Digital Shopping Team Lead

Walmart
03.2020 - 08.2022

Medical Assistant - undefined

Western Career College

High School Diploma - undefined

Vocational Tech

Voc Tech Training -

Western Career College

Leadership 2023, Safety Ambassador 2023, Emotional Intelligence 2026

Leadership award given within departments able to train and grasp all departments by self seeking. Train and covered the safety awareness plan of action in case of emergency. Obtained a digital badge for highest fast pick rate started @ 33 and improved greatly to 96 items/minute 100% complete accuracy. Customer membership top sales by using creative in-store marketing and interaction.

Angele Javaras