Summary
Overview
Work History
Education
Skills
Timeline
Generic
Angela Rose Luna

Angela Rose Luna

Baldwin Park

Summary

Focused on effective leadership and team empowerment. Dedicated to driving team members to exceed company objectives. Expertise in training employees, fostering job satisfaction, and resolving operational challenges through personal experience and collaborative strengths. Proven track record of balancing customer, business, and staff needs while aligning operations with targets. Prepared to confidently oversee various situations with competence.

Overview

2
2
years of professional experience

Work History

Shift Lead

Juice N Bowls
07.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Helped store management meet standards of service and quality in daily operations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Ensured compliance with company policies as well as local health department regulations throughout daily operations.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Barista

Vita-Cane
11.2024 - 03.2025
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Supervised food presentation and plating to enhance visual appeal.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.

Education

High School Diploma -

North Park HS
06.2021

Skills

  • Production leadership

  • Productivity monitoring

  • Conflict resolution

  • Rules enforcement

Timeline

Barista

Vita-Cane
11.2024 - 03.2025

Shift Lead

Juice N Bowls
07.2023 - Current

High School Diploma -

North Park HS

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Angela Rose Luna