Angela Mastracci
Milton,Canada
Summary
Accomplished Flight Attendant offering years of experience in the airline industry. Highly skilled in responding to on board situations and dedicated to exceptional customer service. Dynamic professional with a proven track record in customer care and inflight safety.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Server
Montana's Bar & Grill
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean, organized and stocked dining areas to uphold restaurant hygiene standards and keeping organized
- Set positive tone for pleasant working environment.
Flight Attendant
Sunwing Airlines
10.2011 - 09.2022
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Used excellent customer service skills in addressing passengers' needs.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Server/Bartender
Boston Pizza Restaurant
05.2000 - 09.2011
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Wilfrid Laurier University
Waterloo, ONSkills
- Expert in Customer Care
- Team Oriented
- Organized
- Adaptable
- Leadership Qualities
- Strong Interpersonal Skills
- Reliability and Punctuality
- Excellent Communicator
- Issue Resolution
- First Aid
- Customer Service
- Strong Work Ethic
- Safety Procedures
- Emergency Situations Management
- Inflight Safety
Certification
First Aid
Coaching Certification
Hobbies/Interests
I enjoy fitness and staying physically active.
I am actively involved in my community by coaching youth soccer at a recreational level.
I support the Indigeneous Community by organizing clothing/toy/book/food drives throughout the calendar year.
I support and volunteer for LGBTQ+ community events.
Timeline
Server
Montana's Bar & Grill
05.2023 - Current
Flight Attendant
Sunwing Airlines
10.2011 - 09.2022
Server/Bartender
Boston Pizza Restaurant
05.2000 - 09.2011
Wilfrid Laurier University
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