Angela Marie Rivera
San Jose,CA
Summary
Professional and experienced traffic control expert, well-prepared for this role. Adept at managing traffic flow, ensuring safety, and implementing control measures efficiently. Strong focus on team collaboration and achieving results, with reputation for reliability and adaptability. Skilled in using traffic control devices, understanding road safety regulations, and communicating effectively with team members and public .Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Traffic Control Technician Foreman
Statewide Traffic Safety
03.2017 - Current
- Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
- Read and interpreted plans, instructions and specifications to determine work activities and checked inventory and inspected equipment needed for job.
- Improved traffic flow by efficiently managing lane closures and diversions.
- Operated and safely navigated company vehicles to transport materials and equipment to job site.
- Maintained traffic control closures for pilot car operation, lane and road closures and detoured routes to support crews working along public right-a-way.
- Ensured smooth traffic flow by promptly addressing any issues or concerns raised by motorists, pedestrians, or construction workers.
- Directed traffic control operations on a PG&E Electrical and gas job site to ensure safety and efficiency.
- Evaluating performance of flaggers and set up of closures.
- Assigned crew members to flagging posts, ensuring efficient traffic control.
Traffic Control Flagger
Cal- Vet Traffic Control
01.2015 - 12.2016
- Calmly managed clearing of path during passage of emergency vehicles.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
- Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
- Directed the movement of materials and machinery while ensuring fire clearance on apple job site.
Assisant Estimator
Car West Auto Body
01.2014 - 01.2015
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Met with customers to assess vehicle damage and provide accurate repair estimates.
- Quality control
Customer Service & Safety Coordinator
Walmart
07.2010 - 01.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled check cashing, money order processing, and Money Gram transactions with accuracy.
- Managed the return process, addressing customer concerns and ensuring compliance with company policies.
- Assisted in multiple departments such as cashier, deli, bakery, and dairy.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
- Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution.
- Led emergency response drills, ensuring staff readiness for various emergencies including fires, chemical spills, and medical crises.
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Created an open line of communication between employees and management regarding safety concerns, fostering a collaborative approach to problemsolving.
- Coached employees, managers, and executives on effective safety policies.
- Collaborated with management to develop strategic safety goals, promoting a strong culture of workplace safety.
Education
Graduate Certificate - Medical Assistant
Everest Collage
Campbell, CA2010
High School Diploma -
Oak Grove High School
San Jose, CA2009
Skills
- Traffic control devices
- Work zone safety
- Construction site coordination
- Pedestrian safety
- Construction safety
- Team supervision
- Project coordination
- Decision-making
- Dependable and hardworking
- Willingness to learn
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Hand and power tool operation
- Loading and unloading trucks
- Use of a shovel or digging holes
Timeline
Traffic Control Technician Foreman
Statewide Traffic Safety
03.2017 - Current
Traffic Control Flagger
Cal- Vet Traffic Control
01.2015 - 12.2016
Assisant Estimator
Car West Auto Body
01.2014 - 01.2015
Customer Service & Safety Coordinator
Walmart
07.2010 - 01.2014
Graduate Certificate - Medical Assistant
Everest Collage
High School Diploma -
Oak Grove High School
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