Angela M Vente
Stockton
Summary
Adept at transforming customer challenges into loyalty and satisfaction at Health Net, Centene, I leveraged empathy and critical thinking to resolve complaints and educate on policies, significantly enhancing service efficiency. My expertise in complaint handling and data entry, coupled with a knack for team development, drove improved call management and customer education.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative II
Health Net, Centene
05.2018 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
Education
No Degree - Medical Assisting - Insurance & Coding Specialty
De Anza College
Cupertino, CA09-1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
- Product knowledge
- Team development
- Documentation
- Data collection
- Dispute resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative II
Health Net, Centene
05.2018 - Current
No Degree - Medical Assisting - Insurance & Coding Specialty
De Anza College
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