Angela M. Madrigal
Madera,CA
Summary
Dynamic Treatment Coordinator and Insurance Specialist with a proven track record at Dr. Bassam Michiel, enhancing case acceptance rates through effective patient education and financial counseling. Skilled in treatment planning and insurance verification, I excel in delivering exceptional customer service while ensuring compliance with HIPAA regulations.
Overview
25
25
years of professional experience
Work History
Treatment Coordinator, Insurance Specialist
Dr. Bassam Michiel
Madera, CA
03.2011 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
Dental Assistant
Dr. Treva D. Lee
Fresno, CA
09.2000 - 10.2010
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Prepared patient x-rays and images for dentist review.
Dental Assistant
Dr. Jason Keledjian
Madera, CA
03.2005 - 02.2007
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
Education
Associate of Science - Accounting
Fresno City College
Fresno, CASkills
- Efficient appointment management
- HIPAA regulations knowledge
- Administrative support
- Financial advisory services
- Insurance eligibility verification
- Strategic treatment planning
- Patient care management
- Radiographic analysis skills
- Customer engagement
- Patient instruction
Timeline
Treatment Coordinator, Insurance Specialist
Dr. Bassam Michiel
03.2011 - Current
Dental Assistant
Dr. Jason Keledjian
03.2005 - 02.2007
Dental Assistant
Dr. Treva D. Lee
09.2000 - 10.2010
Associate of Science - Accounting
Fresno City College