Summary
Overview
Work History
Education
Skills
Timeline
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Angela M. Madrigal

Madera,CA

Summary

Dynamic Treatment Coordinator and Insurance Specialist with a proven track record at Dr. Bassam Michiel, enhancing case acceptance rates through effective patient education and financial counseling. Skilled in treatment planning and insurance verification, I excel in delivering exceptional customer service while ensuring compliance with HIPAA regulations.

Overview

25
25
years of professional experience

Work History

Treatment Coordinator, Insurance Specialist

Dr. Bassam Michiel
03.2011 - Current
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.

Dental Assistant

Dr. Treva D. Lee
09.2000 - 10.2010
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Prepared patient x-rays and images for dentist review.

Dental Assistant

Dr. Jason Keledjian
03.2005 - 02.2007
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.

Education

Associate of Science - Accounting

Fresno City College
Fresno, CA

Skills

  • Efficient appointment management
  • HIPAA regulations knowledge
  • Administrative support
  • Financial advisory services
  • Insurance eligibility verification
  • Strategic treatment planning
  • Patient care management
  • Radiographic analysis skills
  • Customer engagement
  • Patient instruction

Timeline

Treatment Coordinator, Insurance Specialist

Dr. Bassam Michiel
03.2011 - Current

Dental Assistant

Dr. Jason Keledjian
03.2005 - 02.2007

Dental Assistant

Dr. Treva D. Lee
09.2000 - 10.2010

Associate of Science - Accounting

Fresno City College

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Angela M. Madrigal