Hi, I’m
Angela LY Yang
Vancouver,BC
Summary
Customer-oriented General Manager with 18 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
years of professional experience
Work History
19LAZ Tech
GM
09.2010 - Current
Job overview
- Managed budget implementations, employee reviews, training, schedules and contract negotiations. Create my own projects such as : Fine Arts AI Mode/ Global Online Campus/ Virtual World/ VR App builder…
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans. Cooperation with many technology companies in North America and Asian. Global view for the future VR & Meta development.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
HongKong SHUN TAK Group
Operations Manager/ Marketing Manager
05.2005 - 12.2008
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- For HongKong and Macau turbo jet whole China marketing events.
- SHUN TAK Chinese market developments.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Trained new employees on proper protocols and customer service standards.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed daily operations of whole China team organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
Chuying.com
Marketing Manager
02.2002 - 11.2003
Job overview
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Successfully project managed numerous multi-lingual direct mail and email campaigns simultaneously.
World CLIO Awards
Operations Manager
04.2004 - 04.2005
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Helped build and review master service agreements for work eligibility.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
University of British ColumbiaVancouver, BC
Bachelor Of Business Administration And Management from 3
05.2014
London School of Economics And Political ScienceLondon
EMBA from 2
09.2020
University of Cambridge UK
Digital Transformation Strategy from 1
05.2020
Skills
- Program Development & Team builder
- Whole project created and operation
- Global Digital & AI/VR resource development
- Budgeting and Cost Control Strategies
- High level management and marketing experiences with Western & Asian
- Startups and Acquisitions
- Troubleshooting Expertise
- PR support
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Japanese
Limited Working
French
Elementary
Chinese (Cantonese)
Limited Working
Timeline
GM
19LAZ Tech
09.2010 - Current
Operations Manager/ Marketing Manager
HongKong SHUN TAK Group
05.2005 - 12.2008
Operations Manager
World CLIO Awards
04.2004 - 04.2005
Marketing Manager
Chuying.com
02.2002 - 11.2003
University of British Columbia
Bachelor Of Business Administration And Management from 3
London School of Economics And Political Science
EMBA from 2
University of Cambridge
Digital Transformation Strategy from 1
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