Angela Koehn

Dynamic professional with a proven track record in emergency management and curriculum development, notably at the Lifesaving Society. Excelled in organization, enhancing student outcomes, and fostering engaging learning environments. Skilled in customer service and exceptional interpersonal communication, I've driven operational efficiencies and improved team collaboration across various roles. Known for strong team collaboration and flexibility in adapting to evolving training needs, with focus on reliable outcomes and safety. Proven the strong ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations, and achieving results.

• Led a team of 32 staff members within a professional work environment to publish academic journals.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Supervised team of 400+ staff members.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Used Microsoft Excel to develop inventory tracking spreadsheets for payroll.

• Standard first aid instructors and examiners
• Emergency first aid instructors and examiners
• Lifeguard certification
• First Aid, CPR, and AED Certification - American Red Cross and Lifesaving Society
• Babysitting certification