Angelah Luz De Vera

Baking & Food Preparation:

• Oversee the preparation of dough, cream cheese frosting, and brown sugar coating, ensuring consistency and adherence to Cinnabon’s recipes.
• Supervise the baking process for Cinnabons and churros, maintaining exact times and temperatures for optimal product quality.
• Ensure proper proofing and timely baking of pastries, meeting company standards.
• Train and mentor baking staff to ensure high-quality product production and efficient kitchen operations.

Customer Service:

• Provide leadership in delivering outstanding customer service, promoting the Cinnabon brand and culture.
• Support team members in upselling and suggestive selling to enhance guest satisfaction.
• Model and maintain Attentive, Cheerful, and Timely (A.C.T.) standards for all customer interactions.

Bakery Maintenance & Inventory Management:

• Maintain cleanliness throughout the bakery, adhering to clean-as-you-go and regular cleaning schedules.
• Manage inventory control, including ordering and stock management to ensure consistent product availability.
• Oversee the closing procedures and generate daily and weekly reports for accurate record-keeping.

Team Management & Operations:

• Assist in staff scheduling and timekeeping to ensure optimal coverage.
• Enforce company policies, including cash control, security, and safety regulations.
• Monitor staff performance and provide guidance to ensure operational efficiency and customer satisfaction.

• Deliver exceptional customer service by engaging customers, understanding their needs, and recommending suitable eyewear.
• Build strong customer relationships through active listening, positive communication, and personalized service.
• Demonstrate strong selling skills, including product knowledge, feature-benefit explanations, and overcoming objections to close sales.
• Interpret prescriptions (RX) and assist customers in selecting appropriate frames and lenses based on lifestyle and budget.
• Perform eyewear adjustments, fittings, and measurements to ensure optimal comfort and vision.
• Maintain a clean, organized, and visually appealing store, ensuring product displays are up-to-date and aligned with company standards.
• Stay informed about new optical products, trends, and industry innovations to enhance customer recommendations.
• Process transactions, handle payments, and ensure accurate cash handling and sales documentation.
• Resolve customer concerns and conflicts professionally, escalating issues when necessary.
• Adhere to company policies, uphold business ethics, and demonstrate commitment to Occhiali Eyewear’s values.

• Process and verify branch teller transactions via Check Image Clearing System (CICS) and Electronic Check Clearing System (ECCS), ensuring accuracy and compliance with banking regulations.
• Identify and resolve discrepancies in outward clearing transactions before submission.
• Ensure timely and accurate processing of outgoing Peso and U.S. Dollar checks, including proper endorsement and classification for smooth interbank transactions.
• Prepare and submit regulatory reports, including:

GDES (Government Disbursement and Electronic Settlement) encoding
FED (Foreign Exchange Department) reports
BIR (Bureau of Internal Revenue) compliance documentation
SSS (Social Security System) contribution reports
NHMFC (National Home Mortgage Finance Corporation) transaction records

• Maintain accurate transaction records and ensure timely reconciliation of clearing items.
• Conduct transaction verification to prevent fraud and discrepancies, adhering to audit and security protocols.
• Collaborate with branches and financial institutions to address clearing-related issues and ensure smooth operations.
• Provide operational support on outward clearing procedures and assist with system-related concerns.

• Provided first-line technical support, troubleshooting network, hardware, and software issues for customers.
• Assisted users with internet connectivity, device configurations, application errors, and account concerns.
• Delivered clear, step-by-step guidance while ensuring a professional and empathetic customer experience.
• Escalated complex issues to the appropriate teams and documented troubleshooting steps in the ticketing system.
• Stayed updated on company products and system updates to provide accurate solutions.
• Met performance metrics (FCR, AHT, CSAT) and followed company policies to ensure service excellence.