Angela (Angie) Utley
Menifee
Summary
Dynamic optician with extensive experience at Menifee Lakes Optometry, excelling in customer service and eyewear selection. Proven ability in insurance verification and transaction processing, enhancing patient satisfaction. Skilled in eyeglass repair and product upselling, consistently improving sales and fostering a welcoming environment for clients.
Overview
4
4
years of professional experience
Work History
Optician
Menifee Lakes Optometry
02.2024 - Current
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Optician
Cal Oaks Vision Center
02.2023 - 02.2024
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Maintained safe, clean and organized environment to increase patient comfort.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Receptionist/Optician
Sun City Vision
11.2021 - 02.2023
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Associate of Science - Health Care Administration
University of Phoenix
Tempe, AZ05-2017
Skills
- Contact lens care
- Eyewear brands
- Order preparation
- Insurance verification
- Transaction processing
- Eyeglass repair
- Insurance billing
- Customer service
- Product upselling
Timeline
Optician
Menifee Lakes Optometry
02.2024 - Current
Optician
Cal Oaks Vision Center
02.2023 - 02.2024
Receptionist/Optician
Sun City Vision
11.2021 - 02.2023
Associate of Science - Health Care Administration
University of Phoenix
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