Angela A. Soares
Concord
Summary
A multitalented, results-oriented administrative specialist with over 15 years of experience. Extensive knowledge of all facets of front office administration, operations, and personnel. A focus on increasing productivity by creating strong and healthy relationships with team members and clients. Bilingual in Spanish, thrives in a diverse environment, and is a proven efficient worker. A friendly and professional team player seeking an ambitious, stimulating position.
Overview
25
25
years of professional experience
Work History
Front Desk Agent
Sonesta Select
Pleasant Hill
11.2002 - 07.2024
- Greeted guests upon arrival, answered questions and provided information about the hotel.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Processed refunds when applicable according to company policies.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Managed check-ins and check-outs in a timely manner.
- Kept records of guest interactions, comments or complaints in order to improve service quality.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Front Office Coordinator
Wine Institude
San Francisco
06.2018 - 01.2019
- Greet new clients.
- Answer calls and customer inquiries.
- Coordinate mail and package deliveries, and distribution
- Plan and coordinate outgoing shipments.
- Assist with office planning and logistics.
- Coordinate vendors and services.
- Office inventory management.
Mailroom Clerk, Front Desk Supervisor
Mercer SF
San Francisco
03.2010 - 05.2015
- Greet clients in person and via phone.
- Direct inquiries to proper resources.
- Utilize creative thinking and resource systems to procure office supplies.
- Oversee the distribution of incoming and outgoing mail, and administer proper correspondence.
- Maintain office equipment with proactive assistance and management of vendors and support.
- Cross training of peers and direct reports.
Cafe Attendant
Courtyard by Marriott
Pleasant Hill
01.2000 - 02.2002
- Front person and cash register operator.
- Deliver and serve food and drinks, including alcoholic beverages.
- Bartend on occasions.
Education
High School Diploma -
Tennyson High School
Hayward, CA06-1995
Skills
- Guest relations
- Reservation management
- Check-in procedures
- Conflict resolution
- Time management
- Customer service
- Bilingual (Spanish)
- Typing
- Multitasking
Languages
Spanish
Professional
English
Professional
Timeline
Front Office Coordinator
Wine Institude
06.2018 - 01.2019
Mailroom Clerk, Front Desk Supervisor
Mercer SF
03.2010 - 05.2015
Front Desk Agent
Sonesta Select
11.2002 - 07.2024
Cafe Attendant
Courtyard by Marriott
01.2000 - 02.2002
High School Diploma -
Tennyson High School
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