Angela ZOSKEY
Brantford,ON
Summary
Detail-oriented cashier with expertise in cash handling and customer relations. Demonstrated accuracy in high-pressure environments, consistently achieving high levels of customer satisfaction.
Overview
31
31
years of professional experience
Work History
Cashier
Metro
Brantford, Ontario
04.2022 - 11.2023
- Processed customer transactions efficiently at checkout counters.
- Managed cash register operations, ensuring accurate cash handling.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of the checkout area.
- Collaborated with team members to ensure smooth store operations.
- Handled returns and exchanges according to store policies.
Head Cashier
Elements Casino
Flamborough, Ontario
02.2018 - 11.2021
- Ensured compliance with casino regulations and company policies during transactions.
- Conducted regular audits of cash drawers to maintain accuracy and integrity.
- Resolved customer inquiries and concerns with professionalism and efficiency.
- Collaborated with management to implement improved cashier workflows.
- Maintained a clean, organized, and welcoming cashier station for patrons.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted other departments when needed by providing additional support during busy periods.
Cashier
Shopper's Drug Mart
Brantford, Ontario
03.2017 - 11.2017
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained clean and organized checkout areas for improved customer experience.
- Collaborated with team members to manage inventory and restock merchandise as needed.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Supported promotional campaigns by informing customers of special offers and discounts.
- Accepted cash and credit card payments, issued receipts and provided change.
Factory Worker
Belvika
Brantford, Ontario
07.2013 - 12.2016
- Operated machinery to assemble products efficiently and accurately.
- Maintained cleanliness and organization of workstations throughout the facility.
- Collaborated with team members to meet production deadlines consistently.
- Inspected finished products for quality assurance before packaging.
- Followed safety protocols to ensure a secure working environment daily.
- Participated in team meetings to discuss workflow improvements regularly.
- Sorted and packaged products to prepare for processing or shipment.
- Reported defective items to supervisors for further inspection or repair.
- Performed quality control checks on all products prior to packaging.
- Assisted in the assembly of components into finished products.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
- Assembled components using automated equipment as well as manual labor.
- Maintained up-to-date knowledge of industry trends and advancements.
RPN - Nursing
St. Joseph's Healthcare
Hamilton, Ontario
09.1992 - 05.2013
- Monitored patient vital signs and reported changes to nursing staff.
- Documented patient care activities in electronic health record systems.
- Collaborated with healthcare team to ensure comprehensive patient care.
- Provided emotional support and companionship to patients during recovery.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided comprehensive prenatal and postnatal education to new mothers and families.
- Administered medications and performed routine health assessments on patients.
- Collaborated with healthcare teams to develop individualized care plans for mothers.
- Assisted with breastfeeding techniques and provided lactation support to families.
- Educated families on newborn care, including safe sleeping practices and hygiene.
- Documented patient progress in electronic health records accurately and timely.
- Supported emotional well-being of mothers through active listening and counseling techniques.
- Helped moms adjust from hospital life back into their home environment after giving birth.
- Cared for multiple infants in the same household simultaneously while ensuring each one is getting individualized attention.
- Kept detailed records of each infant's development milestones, weight gain and loss, and eating habits throughout their stay.
Education
Graduate Certificate - Nursing Assistant
Mohawk College of Applied Arts And Technology
Hamilton, Ontario06-1992
Skills
- Cash handling
- Customer relations
- Point-of-sale operation
- Transaction accuracy
- Inventory management
- Organization
- Retail compliance
- Prioritizing
- Multitasking in a fast-paced environment
- Has a valid G license with reliable transportation and a great Driver's Abstract
- Team member
- Attention to detail
- Conflict resolution
Timeline
Cashier
Metro
04.2022 - 11.2023
Head Cashier
Elements Casino
02.2018 - 11.2021
Cashier
Shopper's Drug Mart
03.2017 - 11.2017
Factory Worker
Belvika
07.2013 - 12.2016
RPN - Nursing
St. Joseph's Healthcare
09.1992 - 05.2013
Graduate Certificate - Nursing Assistant
Mohawk College of Applied Arts And Technology