Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Angela Zhang

1815 Panatella Blvd NW, Calgary,AB

Summary

Driven, hardworking and detail-oriented team player with strong organizational skills. Bilingual multitasker dedicated to customer service and engagement. Willingness to take on added responsibilities to meet team goals utilizing interpersonal skills and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Nursing Student

University of Alberta
09.2021 - 08.2025
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
  • Conducted thorough head-to-toe assessments on assigned patients during each shift
  • Worked alongside experienced nursing professionals to learn new procedures.

Optometrist Assistant

Total Focus Northgate
12.2023 - 04.2024
  • Assisted with frame selection process
  • Providing excellent customer service to patients both in-person and over the phone.
  • Maintained a clean and organized workspace, ensuring all equipment was properly sanitized between uses.
  • Greet and assist patients as they arrive at the clinic; manage the check-in and check-out process.
  • Schedule, reschedule, confirm patient appointments; manage appointment calendars for multiple optometrists, ensuring follow-up appointments
  • Answer phones, respond to emails, and handle inquiries about services, insurance, and appointments.
  • Verify patient insurance coverage, obtain authorizations, and process claims.

Optometrist Assistant

Dr.Bishop and Associates
08.2021 - 09.2023
  • Scheduling and coordinating patient appointments
  • Preliminary screening tests with patients
  • Reception and telephone handling
  • Accurately completing daily reports
  • Insurance and Alberta Health Care billings
  • Receiving and ordering Contact Lenses, application of contact lenses, contact lens related products, new technology in instruments, nutraceuticals and dry eye associated products.

Customer Service Representative/Merchandiser

Shoppers Drug Mart
08.2017 - 08.2019
  • Put up promotional signs and advertising
  • Restocked merchandise and maintained
  • Guided and assisted customers with all shopping needs
  • Provided great customer service to customers with a positive attitude
  • Managed cash register for checkout and returns
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Nursing

University Of Alberta
Edmonton, AB
09.2025

Bachelor of Education -

Mount Royal University
Calgary, AB

High School Diploma -

Western Canada High School
Calgary, AB
06.2019

Skills

  • Customer Service
  • Front Desk
  • Prioritizing and time management
  • Task Prioritization
  • Patient Care
  • Flexible team player
  • Clinical judgment
  • Outgoing personality

Languages

English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Elementary

Certification

  • Drivers License: Class 5: July 2022 to June 2025
  • CPR Certification: October 2023 to October 2025
  • BLS Certification: October 2023 to October 2025
  • It's Your Move Certification: Present
  • Connect Care Training : Present

Timeline

Optometrist Assistant

Total Focus Northgate
12.2023 - 04.2024

Nursing Student

University of Alberta
09.2021 - 08.2025

Optometrist Assistant

Dr.Bishop and Associates
08.2021 - 09.2023

Customer Service Representative/Merchandiser

Shoppers Drug Mart
08.2017 - 08.2019

Bachelor of Science - Nursing

University Of Alberta

Bachelor of Education -

Mount Royal University

High School Diploma -

Western Canada High School

Similar Profiles

CREATE PROFILE
Angela Zhang