Angela Young
Vancouver
Summary
Dynamic professional with experience at The Vancouver Club, excelling in service excellence and effective time management. Proven ability to enhance customer satisfaction through efficient food service management and collaborative teamwork. Recognized for consistently delivering high-quality service while maintaining a positive attitude, ensuring memorable experiences for guests.
Professional culinary expert prepared for role, bringing strong foundation in pastry arts and commitment to excellence. Known for achieving consistent results in flavor and presentation, and for contributing to team success. Reliable and adaptable, with skills in recipe development and pastry decoration, and collaborative mindset.
Professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Banquet Server
The Vancouver Club
05.2023 - 10.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Arranged linens and table settings according to seating plan and event theme.
- Responded to guest inquiries and requests promptly and courteously.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Increased guest satisfaction, professionally addressing and resolving any service-related issues swiftly.
Pastry Chef
Sweet Soul Patisserie Limited
05.2021 - 10.2022
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Conducted inventory management to minimize waste and optimize stock levels, contributing to cost efficiency.
- Followed food safety standards when handling ingredients.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Cleaned and maintained kitchen equipment and oven.
- Prepared dough for variety of pastries, cakes and breads.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Decorated cakes, cupcakes and other pastries according to customer requests.
Business Manager
Forefront Hong Kong Limited
03.2013 - 03.2019
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Implemented customer relationship management systems to track client interactions and feedback, leading to improved service delivery.
- Enhanced customer satisfaction, providing personalized service solutions based on client feedback.
- Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
Education
No Degree - Hospitality Management
Vancouver Community College
Vancouver, BC12-2024
No Degree - Patisserie
Le Cordon Bleu
Wellington, New Zealand03-2021
Skills
- Collaborative Team Player
- Effective Time Management
- Service Excellence
- Efficient Food Service Management
- Consistent Reliability
- Clear Communication
- Bussing and table resets
Accomplishments
Received two salary raises within a year.
Maintained customer satisfaction for wholesale customers
Maintained consistently product quality and presentation
Improve the yield through proper mixing of batter
Languages
English
Professional Working
Certification
FoodSafe
Serving-it-right
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Learning new cooking techniques and expanding my culinary skills
- Enjoy experimenting with different ingredients and flavors in the kitchen
Timeline
Banquet Server
The Vancouver Club
05.2023 - 10.2023
Pastry Chef
Sweet Soul Patisserie Limited
05.2021 - 10.2022
Business Manager
Forefront Hong Kong Limited
03.2013 - 03.2019
No Degree - Hospitality Management
Vancouver Community College
No Degree - Patisserie
Le Cordon Bleu
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