Angela Wood
Barrie
Summary
Experienced with managing multiple responsibilities across various domains. Utilizes strong organizational and problem-solving skills to enhance efficiency. Knowledge of effective team collaboration and adapting to dynamic environments. Excel in account management, customer service, sales, digital marketing and project management. Professional administrative professional with track record in supporting executive leadership. Proven ability to handle confidential information and manage executive schedules effectively. Focused on fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills.
Overview
10
10
years of professional experience
Work History
Account Manager/Project Manager
Rtown Digital Agency
10.2021 - 09.2024
- Liaised between vendors managers and business teams
- Provided creative direction and strategic insight when valid
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
Operations Manager
Bridal Beauty On the Go
01.2015 - 03.2021
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Research Analyst Post Graduate Certificate - Research Analyst
Georgian College
Barrie05.2011
Bachelor of Arts - Psychology
Luarentian University
Sudbury05.2009
Skills
- Account Management
- Customer Service
- Client Relationship Management
- Team Training
- Project Management
- CRM Software
- Revenue Growth
- Business development and planning
Languages
English
Native or Bilingual
Timeline
Account Manager/Project Manager
Rtown Digital Agency
10.2021 - 09.2024
Operations Manager
Bridal Beauty On the Go
01.2015 - 03.2021
Research Analyst Post Graduate Certificate - Research Analyst
Georgian College
Bachelor of Arts - Psychology
Luarentian University
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