Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angela Wilken

St. Brides,ON

Summary

Accomplished Customer Service Supervisor at Peavey Mart, enhancing team collaboration and customer satisfaction through effective communication and leadership. Skilled in time management and problem-solving, I significantly improved service quality by implementing strategic changes. Expert in training and mentoring, ensuring high performance and efficiency across roles. Outgoing Job Title with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

5
5
years of professional experience

Work History

Customer Service Supervisor

Peavey Mart
01.2024 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Sales Associate

Peavey Mart
11.2022 - 01.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Seed Plant Lead Mixer

Speare Seeds
09.2020 - 10.2022
  • Assisted supervisors with planning daily work schedules based on production needs which resulted in meeting deadlines consistently.
  • Troubleshot equipment malfunctions promptly, minimizing downtime in the mixing department.
  • Enhanced product consistency by implementing rigorous quality control measures for all batches.
  • Maintained accurate records of batch data, ensuring traceability throughout the entire production process.

Deli Cook

Freshmart
09.2019 - 09.2020
  • Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
  • Reduced wait times for customers by quickly preparing made-to-order dishes without sacrificing quality or presentation standards.
  • Streamlined prep processes by creating an effective workflow that reduced preparation time without compromising product quality.
  • Trained new staff members on proper cooking techniques, equipment usage, and safety protocols to maintain consistent performance levels across the team.
  • Successfully managed inventory by conducting regular audits of supplies and placing timely orders as needed.
  • Improved overall efficiency by multitasking in various roles such as cashier, cook, or stocker when necessary.
  • Trained new team members on kitchen operations and safety protocols.

Education

Equine Health And Farm Management - Agriculture

Darcy Lane Institute
London, ON
06.1999

Skills

  • Time Management
  • Customer Service
  • Team Building and Leadership
  • Decision-Making
  • Training and mentoring
  • Delegating Work
  • Employee Scheduling

Languages

English
Professional Working

Timeline

Customer Service Supervisor

Peavey Mart
01.2024 - Current

Sales Associate

Peavey Mart
11.2022 - 01.2024

Seed Plant Lead Mixer

Speare Seeds
09.2020 - 10.2022

Deli Cook

Freshmart
09.2019 - 09.2020

Equine Health And Farm Management - Agriculture

Darcy Lane Institute

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Angela Wilken