Angela White
Windsor,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a WAH Customer Service Representative position.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Chat Support Representative
Tech Mahindra
WAH
10.2023 - 11.2024
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
LG Customer Service Representative
Concentrix
10.2021 - 05.2023
- Answered constant flow of customer calls with minimal wait times.
- Expedited deliveries to meet customer deadlines and requirements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Sorted documents and maintained organized filing process.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Apple Customer Service Advisor
Concentrix
06.2021 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed complex issues by scheduling repair appointments.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
- Researched and identified solutions to technical problems.
Party City Customer Care Support
Concentirx
05.2020 - 07.2021
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Expedited deliveries to meet customer deadlines and requirements.
- Verified accuracy of all deliveries against order forms.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Chrysler Customer Service Representative
Concentrix
01.2020 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Production Worker
Value Village
01.2016 - 11.2019
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Inspected and adjusted work performed to meet expectations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with other departments to optimize production workflows.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Custodian at University of Windsor
Service Master
03.2013 - 01.2016
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Moved furniture for cleaning and set up for special events.
- Checked in and stocked inventory throughout facility.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Kitchen Steward
St. Clair Center For The Arts
01.2010 - 02.2013
- Washed utensils, cookware, dishes and trays.
- Cleaned and maintained floors and walls in kitchen and dishwashing area, reducing falls among staff members.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Assisted servers by providing glassware and utensils to guests.
- Assisted in food preparation by blending soups and washing and peeling vegetables.
- Delivered catered food and supplies to facility for on-time set-up.
Custodian at Caesar's Casino
Caesar's Windsor Casino
09.2008 - 01.2010
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Kennel Attendant/Vet Tech Assistant
Downtown Animal Hospital
09.2005 - 08.2008
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Kept animals clean and free of contaminants to promote optimal health.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Restocked products and rotated items according to standard procedures.
Education
High School Diploma -
Honourable W.C. Kennedy Collegiate Institute
Windsor, ON06.2005
Skills
- Communication
- Problem Solving
- Decision Making
- Typing/Data Entry
- Time Management
- Conflict Resolution
- Attention to Detail
- Critical Thinking
- Adaptability
- Microsoft Skills
- Active Learning
- Empathy
- Teamwork
- Organization
Languages
English
Native or Bilingual
Polish
Limited Working
Timeline
Chat Support Representative
Tech Mahindra
10.2023 - 11.2024
LG Customer Service Representative
Concentrix
10.2021 - 05.2023
Apple Customer Service Advisor
Concentrix
06.2021 - 10.2021
Party City Customer Care Support
Concentirx
05.2020 - 07.2021
Chrysler Customer Service Representative
Concentrix
01.2020 - 04.2020
Production Worker
Value Village
01.2016 - 11.2019
Custodian at University of Windsor
Service Master
03.2013 - 01.2016
Kitchen Steward
St. Clair Center For The Arts
01.2010 - 02.2013
Custodian at Caesar's Casino
Caesar's Windsor Casino
09.2008 - 01.2010
Kennel Attendant/Vet Tech Assistant
Downtown Animal Hospital
09.2005 - 08.2008
High School Diploma -
Honourable W.C. Kennedy Collegiate Institute
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridSimilar Profiles
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