Summary
Overview
Work History
Education
Skills
Affiliations
Professional Development
Languages
Timeline
Generic

Angela Weidner

Mount Forest,ON

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Financial Services professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

33
33
years of professional experience

Work History

Director, New Deposit Initiatives

VersaBank
07.2019 - Current
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Worked closely with organizational leadership to guide operational strategy.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Vice President International Banking Relationship

DCR Strategies Inc
01.2017 - 01.2019
  • Managed international banking relationships as well as the card brand networks of Mastercard, Visa and China Union Pay.
  • Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Established and directed successful programs focused on cross border payments.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Developed effective business strategies to capitalize on emerging market trends.

Director of Operations, Prepaid and Merchant Acquiring

Home Trust Company
01.2009 - 01.2017
  • Promoted PSiGate and Home Trust to the Card Networks (Visa and Mastercard) as a strategic partner for growth within both the Acquiring and Prepaid space
  • Developed and implemented opportunities targeting both direct channels and indirect Independent Sales Organizations, Value Added Resellers and Program Managers
  • Provided extensive knowledge on all matters of Compliance, Visa and Mastercard Rules as they related to creating internal/external policies for clients and partners.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Evaluated company documentation to verify alignment with regulatory requirements.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new line of prepaid card issuing products.
  • Interacted well with customers to build connections and nurture relationships.

Relationship Manager, Independent Sales Organizations

Global Payments Inc
01.2007 - 01.2009
  • Managed teams and key stakeholders’ expectations ensuring service quality levels were exceeded
  • Led operational projects for new product implementation
  • Fostered key account relationships at all levels.
  • Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
  • Monitored financial markets closely to stay informed on industry trends, ensuring accurate advice and guidance for clients.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Delivered comprehensive reports detailing account activity and progress towards established financial goals, increasing transparency and trust with clients.
  • Spearheaded initiatives aimed at improving internal processes, leading to greater efficiency in relationship management tasks.
  • Established strong relationships with key stakeholders for effective collaboration and streamlined decision-making processes.

Account Executive

First Data Corporation
01.2006 - 01.2007
  • Sold payment processing services to small and mid-sized merchants and network targeted trade associations for lead generations.
  • Achieved or exceeded company-defined sales quotas.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Kept detailed records of daily activities through online customer database.
  • Stayed current on company offerings and industry trends.

Senior Corporate Sales Manager – Indirect Credit, National Accounts

TD Canada Trust
01.2000 - 01.2004
  • Expanded the company''s market presence through targeted prospecting and networking events.
  • Acted as the main point of contact for high-profile clients, providing exceptional customer service and maintaining long-lasting relationships.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Spearheaded initiatives aimed at improving customer retention rates by addressing common pain points identified through feedback analysis.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.

Team Leader Personal Credit, Ontario North East and the Maritimes

TD Canada Trust
01.1997 - 01.2000
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.

Senior Lender- Personal Loans and Mortgages

TD Bank
01.1994 - 01.1997
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Optimized internal processes through regular review of policies, procedures, and guidelines related to lending operations.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Contributed positively to overall team success through consistent achievement of individual performance targets.
  • Actively participated in ongoing professional development opportunities to stay current on industry best practices.

Business Manager

TD Bank
01.1991 - 01.1994
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported issues to higher management with great detail.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
  • Assisted with hiring process and training of new employees.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Education

Bachelor of Fine Arts, Honours -

York University
06.1991

Skills

  • Contract and Vendor Management
  • Product Development
  • KPI Tracking
  • Legal and Regulatory Compliance
  • Strategic Planning
  • Operations Management
  • Cost analysis and savings
  • People Management
  • Team Management

Affiliations

  • ACT Canada
  • CPPO
  • PSR Council on Fraud and Risk – VISA Canada

Professional Development

  • Prepaid Business Case Development – Visa Canada, 2013-01-01
  • Sales Manager Training – Schulich Scholl of Business, 2011-01-01
  • Liability Shift Course – Visa Canada, 2010-01-01
  • Business Writing for Financial Professionals – TD Bank, 2001-01-01

Languages

English

Timeline

Director, New Deposit Initiatives

VersaBank
07.2019 - Current

Vice President International Banking Relationship

DCR Strategies Inc
01.2017 - 01.2019

Director of Operations, Prepaid and Merchant Acquiring

Home Trust Company
01.2009 - 01.2017

Relationship Manager, Independent Sales Organizations

Global Payments Inc
01.2007 - 01.2009

Account Executive

First Data Corporation
01.2006 - 01.2007

Senior Corporate Sales Manager – Indirect Credit, National Accounts

TD Canada Trust
01.2000 - 01.2004

Team Leader Personal Credit, Ontario North East and the Maritimes

TD Canada Trust
01.1997 - 01.2000

Senior Lender- Personal Loans and Mortgages

TD Bank
01.1994 - 01.1997

Business Manager

TD Bank
01.1991 - 01.1994

Bachelor of Fine Arts, Honours -

York University

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Angela Weidner