Angela Webb
Welland,ON
Summary
Accomplished Director with a proven track record, consistently enhancing operational efficiency and driving client satisfaction. Expertise in strategic planning and people management, successfully growing accounts by 220% and fueling business growth through innovative solutions and effective leadership. Skilled in fostering team development and executing strategic initiatives, consistently surpassing expectations. A strategic thinker with experience in transforming low-performing organizations into top revenue producers. Also, bring expertise in improving customer relationships with an engaging and pleasant personality.
Overview
18
18
years of professional experience
Work History
Director, Program Delivery
Advantage Communications Systems
01.2019 - Current
- Successfully grew assigned accounts by 220% over three year period.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Built a reputation as a trusted advisor to clients by consistently providing insightful analysis and actionable recommendations.
- Demonstrated excellent problem-solving skills in handling challenging situations that arose in client engagements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Senior Project Management Consultant
Advantage Communications Systems
07.2018 - 01.2019
- Developed internal project management systems and communications to facilitate successful operations.
- Provided detailed project status updates to stakeholders and executive management.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Regional Head, Project Management
Transcom Worldwide
03.2016 - 06.2018
- Optimized resource allocation to maximize profits, reducing costs without compromising quality or service levels.
- Drove innovation within the region by encouraging creative problem-solving approaches among team members.
- Mentored junior team members for career growth, contributing to a skilled and motivated workforce.
- Increased revenue by identifying new business opportunities and closing high-value deals.
- Aligned regional objectives with overarching organizational goals to ensure comprehensive success across all areas of operation.
Director, Bid Support and Implementation
Transcom Worldwide
12.2011 - 03.2016
- Delivered compelling sales presentations to prospective clients (RFP), highlighting the unique value proposition of our products and services.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Account Manager
Nucomm International
10.2006 - 07.2009
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Streamlined internal processes for better efficiency in account management tasks.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Education
Business Administration
Mcmaster University
Hamilton12-2015
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Management
- Contract and Vendor Management
- Program Management
- Business Development
- Financial Management
- Legal and Regulatory Compliance
Languages
English
Native or Bilingual
Timeline
Director, Program Delivery
Advantage Communications Systems
01.2019 - Current
Senior Project Management Consultant
Advantage Communications Systems
07.2018 - 01.2019
Regional Head, Project Management
Transcom Worldwide
03.2016 - 06.2018
Director, Bid Support and Implementation
Transcom Worldwide
12.2011 - 03.2016
Account Manager
Nucomm International
10.2006 - 07.2009
Business Administration
Mcmaster University
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