Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Angela Wauthy

Victoria,BC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager

Dairy Queen
02.2005 - 10.2016
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Team Lead

Hudsons Bay Company
11.2011 - 09.2014
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Met monthly sales goals to deliver business objectives
  • · Apply knowledge of operational and security procedures

Morning Crew Member

McDonalds
10.2010 - 09.2011
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Diploma - Community Support Worker

Edison College
Victoria, BC
02.2025

Diploma - Criminal Justice

Camosun College
Victoria, BC
04.2016

Skills

  • Have lived experience with criminalized drug use and health related social barriers
  • Empathetic and passionate about working with people struggling with substance use and mental health
  • Over 10 years of management experience
  • Over 10 years of customer service experience including attending to customer complaints
  • Organized and detail oriented
  • Excellent problem solving skills
  • Able to keep composed in crisis and stressful situations
  • Team Player
  • Complex Problem-Solving

Languages

English
Native or Bilingual
French
Professional Working

Certification

  • Standard First Aid & CPR/AED level C

Timeline

Team Lead

Hudsons Bay Company
11.2011 - 09.2014

Morning Crew Member

McDonalds
10.2010 - 09.2011

Manager

Dairy Queen
02.2005 - 10.2016

Diploma - Community Support Worker

Edison College

Diploma - Criminal Justice

Camosun College

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Angela Wauthy