Proactive and goal-oriented professional with strong time management and problem-solving abilities. Recognized for reliability and adaptability, with a quick capacity to learn and apply new skills. Committed to fostering team success and making valuable contributions to organizational growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Provider Relations Coordinator and Care Navigator
Master Care
02.2024 - 02.2025
Primary contact with local medical and non-medical providers
Develop and foster professional relationships, conduct provider outreach, program education
Develop referral relationships and placement providers
Conduct comprehensive assessments of assigned enhanced care management and community support patients
Conduct in home or in facility as required
Provide support to patients, families, in regards to housing, medical, and social needs
Provide person-centered care management to patients in a non-clinical setting to bring together the clinical needs and social determinants of health to create a comprehensive care plan
Resource Specialist and Enhanced Care Management Coordinator
Marshall Medical Center Community Care Network
10.2022 - 11.2023
Enrollment of patients to enhanced care management plans, and coordination of care related to such
Discharge planning, hospital follow up and ongoing check in to ensure patient wellbeing
Connect to patients within the vulnerable population of El Dorado County to offer support and resources from state, county and other local organizations to assist with patient needs
Offer daily, weekly or monthly check in with assigned elderly patients to ensure they are receiving and/ or keeping up with their medical appointments and other needs as noted upon intake
Collaborating with social workers, pharmacist, M.D, and nursing staff to ensure the patient is receiving appropriate care
Scheduling appointments and connecting patients with appropriate departments for medical concerns
Patient Care Coordinator
Dignity Health
12.2020 - 10.2022
Temporary position due to Covid
Coordinate patient needs upon discharge from the hospital
Ensure all services are provided prior to exit from the hospital
Insurance authorization for services needed by the patients
Placement arrangements for skilled nursing, hospice or home health agencies
Assist case managers with all coordination necessary for discharge
Unit Secretary & Medical Office Administrative
Marshall Medical
09.2013 - 07.2020
Hospital labor and delivery Secretary and Certified Birth Clerk for the State of California
Scheduling for Wound Care, General Surgery and Family Medicine Clinics
Educating patients on the Wound Care Clinic and wound care products
Administrative Support for the Wound Care Clinic
Referrals and Authorizations including insurance verifications
Emergency back up support for Hyperbaric Oxygen Treatment
Assist with ordering supplies for the clinic
Meeting scheduling and coordination for the clinic and clinic lead
Medical Office Administrative Support
Dr. Holthouse
02.2007 - 09.2013
Company Overview: N1 Health Center for Functional Medicine
Scheduling for family practice, acupuncture and holistic appointments in a fast paced, multi-provider office via EMR
Responsible for answering incoming calls, and documenting all medical correspondence
Perform scanning of incoming documents/medical information into electronic patient files
Maintain patient medical record files, and prepare files for appropriate copying
Assign incoming prescription requests to the appropriate provider via EMR, and/or faxes
Complete retail sales of medical supplements to patients
Collect co-payments and assist with billing questions
Assist in product ordering of supplements/supplies and supplement inventory
N1 Health Center for Functional Medicine
Document Control Specialist
Office Administration
01.1999 - 12.2003
Company Overview: Rocky Flats Environmental Technology Site
Provided administrative support for three managers in the Security Planning and Integration Department
Performed quality check on classified documents and procedures prior to distribution
Published newly revised procedures via an internal software program
Prepared departmental internal and external correspondence
Scheduled weekly staff meetings, prepared agenda, and compiled minutes
Maintained departmental action tracking database
Compiled weekly accomplishment report for submittal to upper level management
Tracked department budget via an excel spreadsheet
Responsible for ordering and maintaining office supplies inventory
Rocky Flats Environmental Technology Site
Education
Allied Health and Medical Office Management -
Folsom Lake College
Folsom, CA
01.2023
Skills
Medical Receptionist
E Clinical Works
Excel
Document Management
Front Office
Clerical experience
Medical Records
Driving
Customer service
EMR systems
Records Management
HIPAA
Office Management
Sales
Retail sales
Insurance Verification
Clerical Experience
Paragon
Triage
Anatomy Knowledge
Front Desk
Hospital experience
EMR Systems
Epiic
Medical Scheduling
Medical Office Experience
Data Entry
Medical Terminology
Phone Etiquette
Communication skills
Word Processing
Office Admin
Medical Billing
ICD-10
Certification
Not Provided
CPR/AED Certification
Timeline
Provider Relations Coordinator and Care Navigator
Master Care
02.2024 - 02.2025
Resource Specialist and Enhanced Care Management Coordinator
Marshall Medical Center Community Care Network
10.2022 - 11.2023
Patient Care Coordinator
Dignity Health
12.2020 - 10.2022
Unit Secretary & Medical Office Administrative
Marshall Medical
09.2013 - 07.2020
Medical Office Administrative Support
Dr. Holthouse
02.2007 - 09.2013
Document Control Specialist
Office Administration
01.1999 - 12.2003
Allied Health and Medical Office Management -
Folsom Lake College
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