Angela Velasco
Azusa
Summary
Dynamic and communicative professional with experience in delivering exceptional customer service. Ability to manage multiple tasks with efficiency, ensuring a seamless experience for patients. Dedicated to leveraging expertise to contribute as a loyal team member, positively impacting patients' lives and enhancing overall service quality. Passionate about fostering strong relationships and creating a supportive environment that prioritizes patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Clerk
City of Hope
12.2024 - Current
- Greeted and assisted visitors to create a welcoming environment and provide information.
- Screen and badged all visitors to Helford Hospital and other inpatient units.
- Managed incoming inquiries by directing them to appropriate departments for prompt resolution.
- Maintained organized records and files to support efficient retrieval of information.
- Inputs transportation services for all patients when needed.
- Worked along side with New Patient Services and the Admitting Department, to provide the information the patient needs.
- Process patient mail and deliver accordingly.
- Maintained confidential information in a secure manner according to company policies.
Receptionist
Atria Covina
08.2021 - 09.2024
- Managed front desk operations, providing exceptional customer service and maintaining a welcoming environment.
- Coordinated schedules and appointments for current Residents.
- Handled incoming calls and inquiries, facilitating effective communication between staff.
- Processed incoming mail on a daily basis including sorting through packages and distributing them accordingly.
- Served as central point of contact for vendors and guests accessing building. Aid in establishing brochures for the facility and vendors.
- Assisted the Sales Associate with providing tours to families and potential residents.
- Collaborated with the Executive Director and Resident Service Director with any given information.
- Monitored office supplies inventory levels; placed orders when necessary.
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
Engage Life Coordinator
Atria Covina
08.2021 - 09.2024
- Arranging events and activities that promoted community engagement and resident satisfaction.
- Worked alongside with Engage Life Director with planning events for Residents and Vendors representing Atria Covina.
- Maintained record of activities and resident participation through the day.
- Collecting Residents surveys and providing them with recourses they need.
Caregiver/MedTech
Atria Covina
08.2021 - 09.2024
- Assisted 15 to 25 residents with daily activities, fostering independence and enhancing quality of life.
- Monitored health and wellness of individuals, reporting changes to the Resident Service Director promptly.
- Provided emotional support and companionship to residents, improving their overall well-being.
- Trained new staff on caregiving best practices, ensuring adherence to safety and care standards.
- Assisted residents in and out of bed and wheelchairs, using safe transferring techniques.
- Administered medications in accordance with physician orders, ensuring accurate dosage and timing.
- Responded quickly to emergency situations and provided necessary first aid.
Education
High School Diploma -
Heritage Christian School
Bell Gardens, CACertificate Program - EKG Technician
California State University, Long Beach
Long Beach, CA11-2025
Skills
- Teamwork and collaboration
- Customer service
- Adaptability
- Flexibility
- Time management
- Detail-oriented
Certification
Basic Life Support- American Heart Association (expires 12/2026)
EKG Technician- 11/2025
California State University of Long Beach
Timeline
Information Clerk
City of Hope
12.2024 - Current
Receptionist
Atria Covina
08.2021 - 09.2024
Engage Life Coordinator
Atria Covina
08.2021 - 09.2024
Caregiver/MedTech
Atria Covina
08.2021 - 09.2024
High School Diploma -
Heritage Christian School
Certificate Program - EKG Technician
California State University, Long Beach
Awards
- Exceptional Service Award of Atria Covina
- Certificate of Appreciation and contribution to the Occupational Therapy Program for City fo Hope