Angela T. Peterson
Ottawa,Canada
Summary
Program management professional with strong track record of driving successful projects and initiatives. Skilled in strategic planning, employee engagement and program oversight. Known for fostering team collaboration and adapting to evolving project requirements, ensuring consistent achievement of objectives. Proven ability in leadership, problem-solving, and delivering impactful results.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Program Director
The Roberts/Smart Centre
10.2024 - Current
- Direct oversight for The Roberts/Smart Centre's Secure Treatment, Secure Reintegration, Intake and CORATH Programs.
- Schedule and supervise staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruit and train staff and volunteers to upgrade collective team skills.
- Mentor team members for professional development, resulting in increased productivity and job satisfaction.
- Provide ongoing direction and leadership for program operations.
- Collaborate closely with executive leadership to develop strategic plans for long-term growth.
- Design customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Monitor program performance to identify areas for improvement.
- Advance community outreach efforts by forging strong relationships with local partners.
- Establish program policies and procedures to comply with regulatory requirements.
- Develop and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Develop and implemented program evaluation systems to assess program impact.
- Led change management initiatives, fostering a positive organizational culture during periods of transition.
- Communicate regularly with stakeholders, updating on progress to build support for program.
- Utilize data-driven decision-making techniques to ensure alignment with organizational goals.
- Oversee staff schedules and assignments to handle programming demands.
- Coach employees and support them in achieving their goals.
- Work directly with human resources for any employee management issues.
Manager, Live-In Treatment Programs and Quality
Roberts/Smart Centre
09.2022 - 09.2023
- Responsible for overseeing the Roberts/Smart Centre's Open Live-In Programs
- Funding/grant proposals for Complex Special Needs Funding
- Ensure assigned programs meet accreditation, Ministry Licensing, legislative and internal standards
- Oversee and support internal on-call services
- Supervise assigned full-time and part-time staff according to standards ensuring that all programs are delivered consistently with organizational standards, policies and procedures
- Identify and arrange training opportunities for all assigned staff to upgrade maintain and/or update their skills
- Coach, supervise, evaluate through progressive performance management all program staff, including all appropriate documentation
- Act as liaison person with the Children's Aid Societies across Ontario
- Develop and maintain a constructive professional relationship with coordinators, consultants, administration, volunteers, and the staff
- Review findings of quality assurance reports and annual program evaluation with staff
- Ensures all statistics and program evaluation measures are completed and in alignment with program standards
- Support the Centre's Health & Safety policies in alignment with Occupational Health and Safety Regulations
- Administer the Collective Agreement in collaboration with Senior Management
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and youth.
- Liaise with various community agencies and attend required collaborative meetings to support our youth in care.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Field Placement Coordinator/Instructor (Interim)
Carleton University
07.2021 - 06.2022
- Coordinated field placements for the Criminology Program
- Responsible for organizing Orientation Seminars for participating students
- Planned, prepared, taught, and evaluated field placement seminars, assignments, and post on Brightspace
- Arranged for guest speakers relevant to careers in and subjects relevant to criminal justice/social services field
- Reviewed field placement applications and make decisions on selection of candidates
- Met with students and agency supervisors to discuss their progress and address any issues/concerns, assist in resolving any issues between student and placement
- Attended University events related to recruitment and provide information seminars on the Criminology and Criminal Justice Program and Field Placement Practicum when required
- Supported students throughout the academic year and refer if necessary for further support (mental health issues, time management supports, academic advising)
- Attended Institute of Criminology and Criminal Justice department meetings and collaborate with the rest of team
- Demonstrated the mission and values of Carleton University
Associate Chair – Manager of Part-Time Faculty
Algonquin College
06.2017 - 06.2021
- Made hiring decisions for up to 200 part-time faculty members within The School of Advanced Technology
- Fiscally responsible, ensuring salaries were within budget allocations
- Planned/Attended Career Fairs and actively recruit new faculty in required disciplines
- Created, maintained, and managed a resume database
- Increased and maintained employee engagement and actively monitored the effectiveness of part-time teachers
- Worked within the Collective Agreement and establish a positive working relationship with the union
- Maintained and improved the quality of learning by leading the part-time faculty using a continuous improvement approach to student learning
- Attended Program Advisory Committee and Program Council meetings
- Worked very closely with the Department Chairs, Deans, Coordinators, Faculty and Support Staff and various other departments in the College and established diverse relationships
- Worked collaboratively to achieve student success and retention
- Worked closely with Learning and Teaching Services, providing support to faculty in the classroom
- Fostered and modelled inclusivity and diversity in my hiring practices as well as encouraging/educating faculty to model in their classrooms
Academic Coordinator
Algonquin College
02.2014 - 06.2021
Field Placement Coordinator
Algonquin College
04.2016 - 12.2017
Professor
Algonquin College
01.2014 - 06.2017
- Taught several courses in various departments throughout the College, including Criminology, Sociology, Youth in the Justice System, Achieving Success in Changing Environments, Ethics
Acting Academic Manager
Algonquin College
04.2015 - 08.2015
- Oversaw on-line learning courses in Media & Design, Technology & Trades
- Provided academic leadership in program and curriculum review
- Oversaw and support coordinators and facilitators responsible for on-line learning courses
- Responsible for Human Resources Management and Development
- Ensured that current curriculum was up-to-date and meets the objectives of the Programs/Courses
- Participated in implementation and follow-up of course assessments
- Promoted and lead by example effective and superior interpersonal relations and communications both internally and externally
- Attended and facilitated meetings as required (staff meetings, Advisory Council Meetings for various schools, Management Meetings)
Program Coordinator
The Salvation Army Correctional & Justice Services
01.2003 - 01.2012
Executive Director (Acting)
The Salvation Army Correctional & Justice Services
01.2010 - 12.2010
Program Developer/Facilitator
Nepean Rideau Osgoode Community Resource Centre
01.2010 - 01.2010
Street Outreach Worker
The Salvation Army Ottawa Booth Centre
12.2002 - 12.2003
Caseworker
The Salvation Army Correctional & Justice Services
01.2000 - 12.2002
Education
Bachelor of Arts - Sociology
Carleton University
Ottawa, ON06-2013
Diploma - Correctional Worker
Sir Sandford Fleming College
Peterborough, ON06-1997
Skills
- Skilled in Fostering Employee Engagement
- Team Leadership
- Active Connections in Academic Community
- Effective Multitasking Skills
- Analytical Problem-Solving Expertise
- Accreditation Compliance Expertise
- Ethical practice
- Mentoring and coaching
Certification
- Modern Slavery and Human Trafficking Response Certificate/The Salvation Army Justice Division
- Algonquin College Leadership Institute/Levels 1-3
- Lean White & Yellow Belt Certificates/Algonquin College
- Mental Health First Aid Certificate/Mental Health Commission of Canada
Timeline
Program Director
The Roberts/Smart Centre
10.2024 - Current
Manager, Live-In Treatment Programs and Quality
Roberts/Smart Centre
09.2022 - 09.2023
Field Placement Coordinator/Instructor (Interim)
Carleton University
07.2021 - 06.2022
Associate Chair – Manager of Part-Time Faculty
Algonquin College
06.2017 - 06.2021
Field Placement Coordinator
Algonquin College
04.2016 - 12.2017
Acting Academic Manager
Algonquin College
04.2015 - 08.2015
Academic Coordinator
Algonquin College
02.2014 - 06.2021
Professor
Algonquin College
01.2014 - 06.2017
Executive Director (Acting)
The Salvation Army Correctional & Justice Services
01.2010 - 12.2010
Program Developer/Facilitator
Nepean Rideau Osgoode Community Resource Centre
01.2010 - 01.2010
Program Coordinator
The Salvation Army Correctional & Justice Services
01.2003 - 01.2012
Street Outreach Worker
The Salvation Army Ottawa Booth Centre
12.2002 - 12.2003
Caseworker
The Salvation Army Correctional & Justice Services
01.2000 - 12.2002
- Modern Slavery and Human Trafficking Response Certificate/The Salvation Army Justice Division
- Algonquin College Leadership Institute/Levels 1-3
- Lean White & Yellow Belt Certificates/Algonquin College
- Mental Health First Aid Certificate/Mental Health Commission of Canada
Bachelor of Arts - Sociology
Carleton University
Diploma - Correctional Worker
Sir Sandford Fleming College
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