Angela TAM
North York,Canada
Summary
Sales professional with a proven track record of exceeding targets in high-pressure environments. Expertise in customer relationship management, negotiation, and strategic planning. Strong communicator with adaptability and problem-solving skills that drive success in competitive sales situations.
Overview
8
8
years of professional experience
Work History
Account Manager
Trim Depot
01.2022 - Current
- Managed portfolio of 100 accounts, ensuring tailored recommendations based on client needs and pricing
- Implemented processes to guarantee consistent quality service across all client interactions
- Monitored stock levels, coordinating timely orders to maintain optimal inventory
- Collaborated with teams to streamline order fulfillment and logistics operations
- Promoted sister company Biiibo, successfully upselling building products to boost sales
- Gathered client feedback, reporting insights to management for continuous improvement initiatives
Customer Success Representative
Trim Depot
06.2020 - 01.2022
- Established strong client relationships, resulting in $300K monthly and $2.5M annual sales.
- Managed sales pipeline through consistent follow-ups, driving revenue growth.
- Prepared detailed quotations and material estimates for timely project responses.
- Coordinated delivery logistics and resolved post-sale issues to enhance customer satisfaction.
- Educated customers on product features, facilitating informed purchasing decisions.
- Operated POS system for efficient processing of purchases, refunds, and exchanges.
Sales Intern
Ciot
07.2018 - 08.2018
- Conducted guided tours showcasing natural and engineered stone slabs, highlighting pros and cons
- Provided clients with stone samples to assist selection
- Collected client information for sales follow-up
Interior Design Intern
Suzita Morita
07.2018 - 08.2018
- Created space designs using SketchUp and AutoCAD, including 3D visualizations and elevation drawings
- Developed mood boards to communicate project aesthetics through color palettes and material
Education
Bachelor of Interior Design -
Humber College
01.2019
Skills
- ERP systems
- Consultative selling and negotiation
- Customer and vendor relations
- Crisis management and issue resolution
- Business development
- Industry and product expertise
- Upsell opportunities
References
References available upon request.
Timeline
Account Manager
Trim Depot
01.2022 - Current
Customer Success Representative
Trim Depot
06.2020 - 01.2022
Sales Intern
Ciot
07.2018 - 08.2018
Interior Design Intern
Suzita Morita
07.2018 - 08.2018
Bachelor of Interior Design -
Humber College