Angela Tabares
Pasadena
Summary
Dynamic operations supervisor at UPS with a proven track record in team leadership and customer service. Enhanced productivity through effective scheduling and conflict resolution, achieving high customer satisfaction. Skilled in office management and data entry, fostering a collaborative environment that drives success and promotes team development.
Experienced with front desk operations and patient intake procedures. Utilizes strong communication and organizational skills to maintain seamless workflow and accurate record-keeping. Knowledge of customer service techniques ensures welcoming and efficient experience for all visitors.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
United Postal Service, UPS
11.2018 - 03.2023
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Office Assistant
Prison Ministry Of America
02.2015 - 03.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Enhanced office productivity by handling high volume of callers per day.
- Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
- Maintained accurate and up-to-date client records.
Education
High School Diploma -
Sylmar High School
Sylmar, CA06-2012
Skills
- Team leadership
- Customer service
- Fluent bilingualism
- Positive attitude
- Prioritizing work
- Office management
- Professional and mature
- Front office management
- Time management
- Data entry
Certification
Rad-t certified currently doing online school through CCAP to become drug and alcohol counselor
Languages
Spanish
English
Timeline
Supervisor of Operations
United Postal Service, UPS
11.2018 - 03.2023
Office Assistant
Prison Ministry Of America
02.2015 - 03.2018
High School Diploma -
Sylmar High School
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