Angela Sullivan
Carstairs
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Primary room supervisor
Little Dreamers Child Care Center
09.2023 - Current
- Completed documentation on individual children and teachers for recordkeeping.
- Planned and prepared a schedule for 18-24 month old students.
- Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
- Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Applied play-based strategies to provide diverse approaches to learning.
- Guided students to develop social, emotional and physical skills.
Content supervisor
BELFOR Property Restoration
01.2022 - 01.2023
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Content technician
First On-site Property Restoration
01.2020 - 01.2022
- Trained as production maneger
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Content technician
BELFOR Property Restoration
01.2018 - 01.2020
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Landscaping
The Calgary Zoo (Foothills Landscaping)
01.2017 - 01.2018
- Conducted regular performance evaluations for crew members, identifying areas for improvement and developing personalized action plans accordingly.
- Managed inventory of materials efficiently to ensure availability when required.
- Implemented quality control measures to consistently deliver outstanding finished landscapes.
- Mentored new team members on industry best practices, leading to a more knowledgeable workforce capable of handling complex projects independently.
Side supervisor
Panda Child Care
01.2012 - 01.2017
- Supervised children during in-classroom activities and on playground.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Assisted lead teacher in developing age-appropriate curriculum to support child development milestones.
- Encouraged children to interact with each other and participate in group activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Education
High School Diploma -
Father Lacombe
01.2005
Child Development Assistant Certificate -
Base Corp.Com
Standard First Aid -
Canadian Red Cross
Skills
- Employee motivation
- Workload management
- Meeting facilitation
- Customer service
- Training and mentoring
- Customer relationship management
Employment Skills
- Ability to work in a fast-paced atmosphere
- Able to follow instructions well and make decisions without supervision
- Works well in a team environment or unsupervised
- Resolved customers complaints in a diplomatic fashion
- Strong telephone skills
- Strong people skills
Timeline
Primary room supervisor
Little Dreamers Child Care Center
09.2023 - Current
Content supervisor
BELFOR Property Restoration
01.2022 - 01.2023
Content technician
First On-site Property Restoration
01.2020 - 01.2022
Content technician
BELFOR Property Restoration
01.2018 - 01.2020
Landscaping
The Calgary Zoo (Foothills Landscaping)
01.2017 - 01.2018
Side supervisor
Panda Child Care
01.2012 - 01.2017
Child Development Assistant Certificate -
Base Corp.Com
Standard First Aid -
Canadian Red Cross
High School Diploma -
Father Lacombe
Similar Profiles
Sherie Mixon-ToneySherie Mixon-Toney
Early Childhood Educator at Haines City Child Development Center & Helpful Hands Child CareEarly Childhood Educator at Haines City Child Development Center & Helpful Hands Child Care
Chloe GrantChloe Grant
Closing Manager, Preschool Teacher at Little Dreamers Learning CenterClosing Manager, Preschool Teacher at Little Dreamers Learning Center
Alaysha McDonaldAlaysha McDonald
Pre-School Teacher at Wee Care For All Child Care CenterPre-School Teacher at Wee Care For All Child Care Center