Angela Stranges
Niagara Falls,ON
Summary
Dedicated customer service professional with over 15 years of experience in delivering exceptional support and resolving client inquiries. Proven expertise in issue resolution and enhancing customer satisfaction. Committed to contributing to a dynamic team focused on excellence.
Overview
17
17
years of professional experience
Work History
Customer Service Ambassador
Ratesdotca
Welland, Ontario
08.2019 - Current
- Providing high-quality customer support for auto insurance inquiries.
- Assist customers in understanding their insurance options.
- Handle customer inquiries efficiently through email and phone.
- Support customers in generating quotes.
- Maintain accurate records of customer interactions.
- Handle a high volume of outbound calls while ensuring efficient, friendly service.
Customer Service Representative
Concentrix
Niagara Falls, Ontario
05.2008 - 07.2019
- Delivered customer support for iTunes users, addressing inquiries related to account management, purchases, and technical issues.
- Assisted customers in troubleshooting problems with downloads, streaming, and device compatibility, ensuring a smooth user experience.
- Provided clear information regarding the iTunes features, subscription services, and billing inquiries.
- Collaborated with other departments to escalate and resolve complex issues.
Education
High School Diploma -
Saint Paul Catholic High School
Niagara Falls, ON06-1991
Some College (No Degree) - Business Administration
Humber College
Etobicoke, ONSkills
- Excellent communication and problem-solving skills
- Ability to handle high-pressure situations and multiple tasks simultaneously
- Strong interpersonal skills foster positive relationships with customers and team members
Timeline
Customer Service Ambassador
Ratesdotca
08.2019 - Current
Customer Service Representative
Concentrix
05.2008 - 07.2019
High School Diploma -
Saint Paul Catholic High School
Some College (No Degree) - Business Administration
Humber College
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