Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

Angela Starratt

Bible Hill,NS

Summary

Retail sales professional offering 20 + years of experience in retail customer service and retail management, and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.

Overview

16
16
years of professional experience

Work History

Store Manager

Grumpy Appliances
04.2021 - 04.2024
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Completed point of sale opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Cashier Supervisor

Treaty Enterprises
04.2012 - 08.2020
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Maintained high level of professionalism in all interactions, setting a positive example for cashier team and cultivating environment of respect and trust.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.

Head Cashier Supervisor

Home Depot
10.2008 - 11.2011
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Ensured clean and organized work environment by enforcing strict policies on cleanliness and orderliness at registers.
  • Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
  • Improved communication between cashiers and other store departments to provide seamless customer experiences.

Education

GED -

Adult Learning
Truro, NS
06.1998

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Cash Management
  • Retail Inventory Management
  • POS Systems

Languages

English
Elementary

Timeline

Store Manager

Grumpy Appliances
04.2021 - 04.2024

Cashier Supervisor

Treaty Enterprises
04.2012 - 08.2020

Head Cashier Supervisor

Home Depot
10.2008 - 11.2011

GED -

Adult Learning

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Angela Starratt