Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Slaunwhite

Halifax

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

32
32
years of professional experience

Work History

Server,Banquet Server,Government,Reception Manager

MaxSys Staffing & Consulting
02.2016 - 05.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Medical Receptionist

Connect Hearing ENT
01.2020 - 10.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.

Assistant Manager, Customer Service,Trainer,Retail

Walmart Canada
04.2010 - 02.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Front Desk Agent,Server,housekeeping,Laundry

Holiday Inn & Express
03.2003 - 06.2009
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Hostess,Supervisor,Manager.

Tim Horton's
07.1995 - 08.2001
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Cashier

IGA Supermarket
04.1992 - 08.1994
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor of Accounting,Bachelor Administration - Business Administration, Business Accounting

NSCC
Halifax, NS
09-2014

M.D. - Hairstylist,Baber

Hair Design Center, HDC
Halifax, NS
02-2013

High School Diploma -

St,Pat's High School
Halifax, NS
06-1994

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management

Timeline

Medical Receptionist

Connect Hearing ENT
01.2020 - 10.2023

Server,Banquet Server,Government,Reception Manager

MaxSys Staffing & Consulting
02.2016 - 05.2024

Assistant Manager, Customer Service,Trainer,Retail

Walmart Canada
04.2010 - 02.2016

Front Desk Agent,Server,housekeeping,Laundry

Holiday Inn & Express
03.2003 - 06.2009

Hostess,Supervisor,Manager.

Tim Horton's
07.1995 - 08.2001

Cashier

IGA Supermarket
04.1992 - 08.1994

Bachelor of Accounting,Bachelor Administration - Business Administration, Business Accounting

NSCC

M.D. - Hairstylist,Baber

Hair Design Center, HDC

High School Diploma -

St,Pat's High School

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