Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Interests
Timeline
Generic

Angela Shi

Niagara Falls,ON

Summary

Accomplished Deputy General Manager with a proven track record at Niagara Pet Nutrition Inc., adept in process and production management. Excelled in fostering international trade relations and driving significant business growth through strategic planning and effective team leadership. Skilled in digital factory innovations and known for enhancing operational efficiency and stakeholder collaboration.

Overview

15
15
years of professional experience

Work History

Deputy General Manager

Niagara Pet Nutrition Inc.
10.2017 - Current
  • Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
  • Enhanced team productivity by providing ongoing coaching and mentoring to staff members.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Collaborated with department heads to establish goals and work plans.
  • Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
  • Established strong partnerships with stakeholders, fostering a collaborative work environment.
  • Projected favorable image of company to promote objectives and enhance public recognition.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Evaluated program effectiveness through data analysis and reporting, informing future strategy development.

Deputy General Manager

Qingdao Eversmart Pet Nutrition Inc.
08.2015 - 08.2017
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee evaluations, and contract details.
  • Championed the adoption of new technologies, streamlining workflows and enhancing overall efficiency.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Assistant General Manager

Qingdao Eversmart Pet Nutrition Inc.
04.2011 - 07.2015
  • Handled cash accurately and prepared deposits.
  • Assisted in recruiting, hiring and training of team members.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Resolved problems promptly to elevate customer approval.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.

Administrative Assistant

Food And Drug Administration
12.2009 - 04.2011
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Education

Bachelor of Science - Engineering

Nanchang University
Nanchang, Jiangxi
06-2009

Skills

  • Digital factory
  • International trade
  • Development plan
  • Process management
  • Production management

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Accomplishments

  • Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.

Interests

  • Hiking
  • Playing Sports
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Fashion

Timeline

Deputy General Manager

Niagara Pet Nutrition Inc.
10.2017 - Current

Deputy General Manager

Qingdao Eversmart Pet Nutrition Inc.
08.2015 - 08.2017

Assistant General Manager

Qingdao Eversmart Pet Nutrition Inc.
04.2011 - 07.2015

Administrative Assistant

Food And Drug Administration
12.2009 - 04.2011

Bachelor of Science - Engineering

Nanchang University

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Angela Shi