Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Availability
Timeline
Generic

Angela Shepstone

Niagara Falls,ON

Summary

Hard-working young adult with many years of work experience and a proven knowledge of food preparation, and customer satisfaction. Aiming to leverage my abilities to successfully fill the current opening in your company. Frequently praised as quality-oriented by my peers, I can be relied upon to help your company achieve its goals and continued success.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Hooters
12.2023 - Current
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Restaurant Hostess

Niagara Brewing Company
06.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Strengthened brand presence within retail locations, ensuring eye-catching displays and accurate product information.
  • Assisted with retail sales, recommending suitable products based on individual pet needs and preferences.

Supervisor

Niagara Clifton Group - Dairy Queen
05.2021 - 06.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Took orders, prepared meals and collected payments.
  • Prepared products following restaurant, health, and safety standards and procedures. Followed all Covid-19 protocols.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Completed milkshakes and ice cream desserts for customers.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Completed closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

General Arts And Sciences -

Niagara College
Welland, ON
04-2025

High School Diploma -

Saint Michael Catholic High School
Niagara Falls, ON
06.2021

Skills

  • Dependable and Cooperative
  • Workstation Setup and Breakdown
  • Cash Handling
  • Attention to Detail
  • Handling Complaints
  • Multitasking and Organization
  • Upselling Techniques
  • Cleanliness and hygiene
  • POS system operations

Certification

  • Bill 168 (2022)
  • Food Safe (2022)
  • ADOA Customer Service Standard Training (2022)
  • Smart Serve (2022)
  • Health and Safety (2022).

Additional Information

References available apon request

Availability

Monday. : 10am - 5pm

Tuesday. : N/A

Wednesday : 10am - 5pm

Thursday : 5pm - 11pm.

Friday : N/A

Saturday : N/A

Sunday.   : N/A


Timeline

Restaurant Hostess

Niagara Brewing Company
06.2024 - Current

Server

Hooters
12.2023 - Current

Supervisor

Niagara Clifton Group - Dairy Queen
05.2021 - 06.2022

General Arts And Sciences -

Niagara College

High School Diploma -

Saint Michael Catholic High School

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Angela Shepstone