Summary
Overview
Work History
Education
Skills
Charity Work
Certification
Timeline
Generic

Angela Shepherd

Hamilton

Summary

Enthusiastic and personable hospitality expert with ample bartending and serving experience in a variety of settings. Well accustomed to fast paced environments and multitasking while maintaining an admirable customer service attitude. Looking to obtain a position where I can continue to be a part of the socially charged, active and mentally stimulating environment that is the service industry.

Overview

1
1
Certification

Work History

BARTENDER/SERVER

INDUSTRA PIZZERIA
  • -Worked quickly and efficiently to fulfill drink orders for entire restaurant, assigned section and bar top
  • -Memorized complex specialty drinks made with upwards of 5 steps
  • -Memorized menu items and the ingredients for each item
  • -Upsold drink and food items
  • -Maintained a positive customer service attitude throughout the entirety of the shift
  • -Recommended wines, liquors, and beverages with knowledge of ingredients and notes
  • -Responsible for sections upwards of 8 tables, including large parties
  • -Worked efficiently in fast paced environment with little to no stress

BARTENDER/SERVER

ENDZONE SPORTSBAR
  • -Work quickly and efficiently to ensure all customers orders are fulfilled
  • -Maintain a positive attitude under high pressure environment with busy conditions during sporting events
  • -Work in a loud environment with rowdy guests
  • -Be a part of the experience with a lively serving style
  • -Quickly and effectively navigate the POS system
  • -Memorize customers orders for efficiency in providing refills
  • -Responsible for attentively controlling and closing tabs for hundreds of guests, ensuring no walk outs

BOTTLE SERVICE

REBEL NIGHTCLUB
  • -serve customers bottles in an elaborate display
  • -memorize alcohol brands and pricing
  • -be mindful of consumption
  • -wear high heels for extended periods of time
  • -navigate through crowds
  • -memorize seating

SERVER

GOLF NORTH
  • -served customers as requested
  • -handled alcohol
  • -made drinks and tended to the bar

Education

Advanced Diploma - civil engineering technology-transportation

Mohawk College
Hamilton, ON
04-2023

Diploma - Pre-health

Georgian College
Barrie, ON
04.2018

Skills

  • Can work long hours
  • Memory retention
  • Articulate when speaking with clients or customers
  • Offer quick solutions when problems arise
  • Takes initiative in completing work
  • Maintains an organized workspace
  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Customer service expertise

Charity Work

  • Children’s Miracle Network, Raised $1,200 in 2 months for Sick Children’s Hospital, raising nearly $12,000 in total., 10 years
  • Walmart Canada, Helped with fundraisers.

Certification

  • Driver's License
  • First Aid Certification
  • Smart Serve
  • Food Handlers

Timeline

Diploma - Pre-health

Georgian College

BARTENDER/SERVER

INDUSTRA PIZZERIA

BARTENDER/SERVER

ENDZONE SPORTSBAR

BOTTLE SERVICE

REBEL NIGHTCLUB

SERVER

GOLF NORTH

Advanced Diploma - civil engineering technology-transportation

Mohawk College

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Angela Shepherd