ANGELA SHEPHARD
Airdrie,Canada
Summary
Customer service representative with 10+ years of experience in delivering exceptional customer care. Motivated to combine customer service skills with lifelong passion for animals.
Overview
11
11
years of professional experience
Work History
Human Resources Administrator
GardaWorld
Calgary, Alberta
01.2023 - 04.2024
- Maintained employee records, ensuring accuracy and confidentiality of all documents.
- Monitored compliance with employment laws and regulations.
- Processed new hire paperwork and conducted onboarding orientations.
- Managed benefits programs such as health insurance plans, retirement accounts.
- Answered questions from current or potential employees regarding benefits packages or other HR related matters.
- Ensured that all relevant forms were completed correctly before processing any changes in employee status.
- Regularly updated HR databases to reflect employee information, changes in benefits and other details.
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Informed job applicants of duties and responsibilities, compensation and benefits.
Dog Walker
Polite Pups Training
Airdrie, Alberta
06.2022 - 12.2022
- Walked several dogs each day, responding to each dog's individual needs
- Worked alongside certified trainer to address reactivity issues, socialization, and general training
- Prioritized animal safety and comfort at all times
- Provided clients with updates after completion of walks.
Dog Daycare Attendant
Airdrie Puppy Pals
Airdrie, Alberta
11.2021 - 06.2022
- Cleaned facilities daily
- Supervised large groups of dogs in open concept daycare
- Completed add-on services such as baths, nail trims, agility, private training, and private walks
- Interacted with clients to discuss services and gave updates on their dogs day at daycare
- Managed social media posts and responded to inquiries through social media
- Administered medications to boarded dogs.
Associate
Connect First Credit Union
Calgary, Alberta
07.2021 - 11.2021
- Built trust, analyzed needs, and assisted members in friendly manner
- Proactively reviewed member relationships and identified opportunities to deepen member relationships
- Provided prompt and efficient member banking transactions and services
- Applied policies and procedures to meet safety, legal, and privacy requirements
- Operated call centre phone system with confidence and ease.
Personal Banking Specialist
ATB Financial
Calgary, Alberta
05.2018 - 07.2021
- Cultivated trusting relationships with customers in a confident and professional manner
- Established new accounts with expert processing of applications and records management requirements
- Supported timely loan underwriting by collaborating closely with customers
- Delivered exceptional customer service for diverse banking needs by leveraging knowledge of bank operations, available offerings, and applicable regulations
- Created customer loyalty with strong consultative techniques and on-point service recommendations
- Backed up teller line with transaction processing, drawer balancing, and vault services.
Program Assistant
Nifty Fifties Seniors Association
Calgary, Alberta
05.2017 - 06.2018
- Designed monthly newsletter.
- Planned and developed member programs.
- Filing.
- Set-up and take-down of daily member classes.
- Answered phone, email, and social media inquiries.
Parachute Packer/ Facilities Maintenance Manager
Alberta Skydivers Ltd.
Beiseker, Alberta
06.2013 - 12.2017
- Packed parachutes for daily operations
- Trained parachute packers
- Maintained facilities cleanliness and directed staff on daily cleaning tasks.
Education
Bachelor of Arts in Psychology -
Mount Royal University
Skills
- Dog & Cat Medication Administration
- Animal Handling
- Team Player
- Computer Skills
- Customer Service
- Effective Time Management
- Interpersonal Communication
- Highly organized and efficient
Timeline
Human Resources Administrator
GardaWorld
01.2023 - 04.2024
Dog Walker
Polite Pups Training
06.2022 - 12.2022
Dog Daycare Attendant
Airdrie Puppy Pals
11.2021 - 06.2022
Associate
Connect First Credit Union
07.2021 - 11.2021
Personal Banking Specialist
ATB Financial
05.2018 - 07.2021
Program Assistant
Nifty Fifties Seniors Association
05.2017 - 06.2018
Parachute Packer/ Facilities Maintenance Manager
Alberta Skydivers Ltd.
06.2013 - 12.2017
Bachelor of Arts in Psychology -
Mount Royal University
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