Angela Schwab PhD
Oceanside,CA
Summary
Diligent employment professional with proven track record in fostering positive employee relations and resolving workplace conflicts. Known for implementing effective policies and procedures that enhance employee satisfaction and boost organizational performance. Demonstrated strong communication and problem-solving skills, facilitating productive team environments and driving continuous improvement.
Experienced with conflict resolution, policy development, and employee engagement. Utilizes strategic planning to mediate disputes and enhance workplace culture. Track record of building strong relationships and improving communication within teams.
Overview
13
13
years of professional experience
Work History
Senior Labor Relations Representative
California School Employees Association
03.2023 - Current
- Direction and oversight of 17 Labor Relations Representatives that work in 53 school districts in San Diego and Imperial Counties.
Lead in investigating, and resolving unfair labor practices, grievances, and discipline arbitrations. - Improved labor relations by effectively addressing and resolving employee grievances.
- Built trust among employees through consistent transparency regarding organizational policy changes.
- Facilitated mediation sessions between employees and management during high-stakes situations to achieve amicable outcomes without escalation into legal proceedings.
- Implemented innovative dispute resolution techniques that led to fewer formal complaints filed against the organization.
- Conducted thorough research on industry trends to inform strategic decision-making in labor relations matters.
- Advised internal stakeholders on appropriate courses of action during disciplinary hearings involving union-represented workers.
- Fostered a positive work environment by promoting open dialogue between all parties involved in labor relations.
- Established cooperative working relationships with external partners including union representatives, regulatory agencies, legal authorities.
- Evaluated existing labor relation policies, recommending updates as needed to maintain relevancy in a changing workforce landscape.
- Developed comprehensive policies to ensure compliance with federal, state, and local labor laws.
- Cultivated a culture of respect and inclusivity within the workplace through regular training sessions and open lines of communication.
- Mitigated potential conflicts by proactively identifying issues and implementing preventive measures.
- Collaborated with human resources professionals to develop effective strategies for employee retention and satisfaction.
- Provided expert guidance on collective bargaining agreement interpretations, ensuring compliance with established rules and regulations.
- Informed company leadership about key labor market trends through detailed reports and presentations, guiding organizational strategy decisions.
- Spearheaded negotiations with unions, resulting in mutually beneficial agreements for both employees and the company.
- Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Participated in labor-management meetings to discuss labor issues.
- Provided expertise on labor and employment laws to help employers make more effective decisions.
Labor Relations Representative
California School Employees Association
11.2020 - 03.2023
- Lead negotiator, representation of over 3000 union members.
- Enhanced workplace communication by conducting regular meetings with employees and management.
- Promoted harmonious working climate to boost morale and productivity.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Negotiated collective bargaining agreements.
- Interpreted and advised on labor relations policies and previously negotiated agreements.
- Assessed impact of union proposals on company or government operations.
- Improved labor relations by effectively addressing and resolving employee grievances.
- Built trust among employees through consistent transparency regarding organizational policy changes.
Self-employed Advanced Life Coach
Empowering Self-Care
05.2012 - 11.2020
- Working with over 100 clients to set and achieve goals related to career growth and relationship building.
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
- Implemented creative problem-solving techniques with clients to identify innovative solutions for various life obstacles.
- Continuously updated knowledge in the field of life coaching through professional development opportunities including conferences, trainings, and literature reviews.
- Guided clients to overcome limiting beliefs and barriers, resulting in increased self-confidence and personal empowerment.
- Facilitated group workshops on topics such as communication, time management, and stress reduction, promoting overall wellbeing.
- Enhanced client self-awareness by conducting personalized assessments and providing insightful feedback.
- Developed customized action plans for clients, resulting in improved decision-making and goal-setting abilities.
- Collaborated with clients to explore career options, leading to increased job satisfaction and fulfillment.
Organizational Psychology Intern
High Conflict Institute
01.2020 - 05.2020
- Assisted in the review and development of training programs to address conflict management in organizations.
- Participated in ongoing professional development opportunities, staying informed about advancements in psychological research and practice standards.
- Assisted in the development of psychoeducational materials, enhancing client knowledge and self-awareness around mental health issues.
- Worked with educational systems to provide services to clients.
Relationship Coach
Relationship Hero
07.2018 - 09.2019
- Mentored junior Relationship Coaches, sharing best practices and fostering a supportive team environment.
- Maintained up-to-date knowledge of industry trends, regulations, and competitor offerings to provide informed recommendations to clients.
- Performed individual and group coaching and conducted tele-coaching sessions to help clients pinpoint emotions underlying personal and relational conflicts.
- Encouraged individuals and family members to develop and use skills and strategies for constructively confronting problems.
- Developed and implemented creative interventions to engage couples and promote therapeutic progress.
- Conducted intake and assessments to formulate treatment plan and manage client records.
- Garnered excellent reviews from individuals and couples and maintained long-term counseling relationships to provide ongoing care and support.
- Countered problematic behavior with healthy alternatives to enhance mental, emotional and physical wellness and increase energy.
- Counseled clients on concerns such as unsatisfactory relationships, divorce and separation or financial difficulties.
Outreach and Volunteer Specialist
Institute on Violence, Abuse and Trauma
10.2015 - 11.2017
- Assisted in the recruitment and training of volunteers and interns for a non-profit organization.
- Assisted with the coordination of volunteers for international conferences.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
Education
Ph.D. - Organizational Psychology
Alliant International University
San Diego, CA05.2025
Master of Science - Organizational Psychology
Alliant International University
San Diego, CA12.2020
Bachelor of Science - Nursing
California State University San Marcos
San Marcos, CA05.2010
Skills
- Negotiation expertise
- Employee relations
- Investigation techniques
- Grievance handling
- Policy interpretation
- Contract administration
- Performance improvement strategies
- Workplace safety
- Disciplinary action management
- Case analysis
- Coaching and mentoring
- Training development
- Dispute resolution
- Data analytics
- Research proficiency
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Relationship building
- Legal research
- Complaint handling
- Public speaking
- Strategic planning
- Conflict management
- Emotional intelligence
- Arbitration preparation
- Labor law compliance
Accomplishments
- Trainer for MUP, New LRR Training, and various FST
- Trainer for CSEA’s Paraeducator Conference
- Promotion to Senior Labor Relations Representative
- Trainer for UST, OST and Bargaining Academy
- Worked with Chapter Leadership to successfully close Collective Bargaining Agreements in Southwestern Community College, Chapter 524, San Diego County Office of Education, Chapter 568, San Diego Unified Paraeducators, Chapter 759 and Westmorland, Chapter 352
- Successful negotiation of Settlement Agreements for discipline and grievances
ORGANIZATIONAL MEMBERSHIPS, AWARDS and HONORS
· Society of Industrial and Organizational Psychology (2023)
· ICF Member and Professional Certified Coach (2018-2023)
· American Nurses Advocacy Institute Fellow (2012)
· Association of California Nurse Leaders Outstanding Leadership Award (2010)
· California State University San Marcos, School of Nursing Outstanding Leadership Award (2010)
· Member of American Nurses Association (2010-2014)
· Member of Sigma Theta Tau International Nursing Honors Society (2010-2014)
· Member of Golden Key International Honors Society (2007 – 2014)
Timeline
Senior Labor Relations Representative
California School Employees Association
03.2023 - Current
Labor Relations Representative
California School Employees Association
11.2020 - 03.2023
Organizational Psychology Intern
High Conflict Institute
01.2020 - 05.2020
Relationship Coach
Relationship Hero
07.2018 - 09.2019
Outreach and Volunteer Specialist
Institute on Violence, Abuse and Trauma
10.2015 - 11.2017
Self-employed Advanced Life Coach
Empowering Self-Care
05.2012 - 11.2020
Ph.D. - Organizational Psychology
Alliant International University
Master of Science - Organizational Psychology
Alliant International University
Bachelor of Science - Nursing
California State University San Marcos
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